Providing a positive and professional first impression of Alberta Precision Labs by providing excellent customer service skills when booking, modifying or cancelling appointments; providing information to patients regarding collection sites and test preparation instructions. Assists clients in selecting appointment location and times, and responsible for providing a high-quality service in a fast-paced environment. Reports to Supervisor and/or Manager of Patient Appointment Line, Community Services.
As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.
- Classification: Administrative Support II
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Union: HSAA OFFICE CLERICAL
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Unit and Program: Patient Appointment Line
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Primary Location: Windermere PSC
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Location Details: As Per Location
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Multi-Site: Not Applicable
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FTE: 1.00
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Posting End Date: 21-AUG-2024
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Temporary Employee Class: Temp F/T Benefits
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Date Available: 16-SEP-2024
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Temporary End Date: 16-SEP-2025
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Hours per Shift: 7.75
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Length of Shift in weeks: 2
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Shifts per cycle: 10
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Shift Pattern: Days, Evenings, Weekends
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Days Off: As Per Rotation
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Minimum Salary: $21.30
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Maximum Salary: $25.89
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Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Experience in a call-center environment. Six months customer service experience. Intermediate knowledge of MS Office suite. Experience with Data entry.
Preferred Qualifications:
Related post-secondary education (ex. Medical Office Assistant, Unit Clerk). Knowledge of medical terminology. Ability to handle a large amount of work effectively, given exposure to continual interruptions.
