RS Express Ltd. is currently seeking a Dispatcher & CSR Support to join our dynamic courier and transportation team. This role is ideal for a professional who thrives in a fast-paced, high-accountability environment and takes pride in delivering exceptional customer service while keeping daily logistics running smoothly.
If you enjoy problem-solving, collaborating with dispatch and drivers, and being a key point of contact for customers — we’d love to hear from you.
Key Responsibilities
- Maintain regular communication with drivers & monitor driver locations, delivery status, and ETA; re-route as needed
- Coordinate with operations, warehouse, and customer service teams.
- Prioritize and schedule urgent or time-sensitive shipments
- Handle inbound and outbound calls, emails, when communicating with clients and drivers
- Provide backup coverage for dispatchers and customer service representatives during absences, meetings, or peak periods, including monitoring after-hours calls and late driver returns
- Assist with scheduling deliveries and coordinating logistics between customers and drivers
- Maintain a strong working knowledge of fleet operations, including driver assignments, fleet availability, and role responsibilities
- Monitor customer calls in real time and ensure prompt communication regarding delays, cancellations, or service changes
- Maintain compliance with company policies and safety regulations.
- Participate in team meetings to collaborate on ideas
- Support general office duties as assigned
Qualifications & Experience
- 2-3 years of experience dispatching and customer service experience
- Demonstrated ability to work with logistics and delivery software, with adaptability to new systems and technology
- Excellent English communication skills, both written and verbal
- Strong problem-solving, decision-making, and organizational skills
- High attention to detail and a strong sense of accountability
- Proficiency with dispatch/routing software and vehicle GPS tracking software.
- Proficiency in Microsoft Office, including Outlook, Excel, and Word
- Ability to obtain a satisfactory Criminal Record Check (at the employee’s expense)
- Legally eligible to work in Canada
Working Conditions
- Full-time position: 40 hours per week, Monday to Friday, 7:30 a.m. – 4:00 p.m., with flexibility for staggered start times as required
- In-office role, reporting to the Transportation Operations Lead
- Extended periods of sitting and computer work
- Occasional filing and office organization requiring standing, walking, bending, and reaching
- Periodic work in the yard to meet with drivers, as operational needs arise
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Requests for reasonable accommodation will be accepted throughout the hiring process.
