Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.
At Easton’s Group of Hotels, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.
Benefits:
- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- RRSP
- Career Development
- Discounted Staff Meals
- Hotel Discounts at Hilton properties
Job overview
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Coordinate & manage room blocks, reservations for group contracts.
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Assist the Sales & Operation teams with require changes to existing room blocks, individual reservations and rooming lists if needed.
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Working with Delphi, Opera/PEP & R&I to maintain group blocks, rooming lists, and reservations.
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Familiarity with group commissions, rebates, invoicing, concessions, uses of reports.
Duties and Responsibilities
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Prepare each group’s arrival using Delphi/R&I/Opera or PEP,
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Communicate codes, billing information/routing/PM accounts, VIP information, correspondence, etc. interact with booking contacts for group rooms and crew as needed.
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Correctly record group rooms and revenue in the property management system.
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Manage Airline crew blocks, enter all manifests monthly & balance daily.
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Enter & coordinate rooming lists, in PMS & manage 3rd party platform when required.
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Process all group reservation requests, changes and cancellations received by phone, e-mail, internally and through meeting planners/corporations.
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Enter and/or modify group blocks in the system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
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Follow-up & deadlines - Monitoring rooming list submissions, payment due dates, pick-up dates, attrition deadlines
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Apply monetary transaction to groups prior and after the group stay.
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Maintain an accurate filing system for groups and ensure that each group block is traced.
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Create and update group block notes to provide relevant data about all group reservations and coordinate with other departments as needed to provide group reservation information and group needs as specified in the contract.
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Finalizing group departure with billing accuracy and payment.
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Manage group pick-up and communicate risks at the weekly meetings.
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Assist with guest concerns or comments when needed
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Communicate any outstanding guest requests to management that may require additional monitoring or follow-up.
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Up-sell rooms where possible according to established procedures to maximize hotel average room rate.
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Suggest alternate dates for sold-out periods.
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Promote teamwork and quality service through daily communications and coordination with other departments.
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Perform other duties as assigned such as running daily reports, e.g., the cancellations, bookings, or arrivals reports.
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Submit commission through Tally, process rebate, prepare group and pick-up reports
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VIP amenities/Upgrades for Groups, communicate information regarding designated VIP reservations.
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Ensure communication is sent to the Team to coordinate Amenities and/or upgrades for VIPs listed within a group block
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Answer telephones using appropriate etiquette.
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Assist the Sales Coordinator with Group Turnover, and the Events team with Daily Events Report, if needed.
QUALIFICATIONS AND REQUIREMENTS
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High School diploma or equivalent plus 1-year experience in a sales office or related field. Some College preferred. Must speak fluent English.
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Strong oral and written communication skills
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Friendly and hospitality-focused
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Attention to detail.
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Planning and organizational abilities
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Computer Skills
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Ability to work under pressure in a fast-paced, stressful environment.
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This job requires the ability to perform the following:
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Frequently standing up and moving about the facility
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Type at least 50 wpm; proficient PC skills Carrying or lifting items weighing up to 25 pounds.
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Communicating with customers, employees, and third parties
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Use a keyboard to generate correspondence, reports, etc.
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Handling objects, products, and computer equipment
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Other:
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Communication skills are utilized a significant amount of time when interacting with clients and guests.
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Planning and organizational skills.
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Reading and writing abilities are utilized often.
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Basic math skills are used frequently.
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May be required to work nights, weekends, and/or holidays.
The DoubleTree by Hilton Pointe-Claire is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process. Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.
