Job Requirements
With people at the heart of our success,NTT DATAis committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. AtNTT DATA, what you do matters.
A Career atNTT DATAMeans:
- Having ongoing opportunities toGROWyour career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you canBELONG- in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make aDIFFERENCE- to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a globalPIONEER– where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer? We’re glad you asked!
- All equipment required for you to be successful in your role
- Virtual paid training
- Employee Assistance Program
- Rewards and Recognition programs
- Internal career advancement opportunities
Position Overview:
As aTechnical Sales Specialist, you will support our client’s suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer.
This team provides excellent service in connecting with customers, analyzing their needs, and offering customized solutions. If you are someone who is agile, self-driven with strong communication skills, have a passionate for sales, easily builds rapport, deliver consistent results and is and is genuinely invested in helping others, you would be a great fit for our team!
Position: Bilingual Technical Sales Specialist (English/French)
Position Status: Remote-6 Month Contract
Hours of Work: Monday - Saturday 10:00am - 10:00pm EST
Department: Outbound Sales
Rate of Pay: $16.20 - $17.70 CAD per hour + Commission
Location: Open to residents of Alberta and New Brunswick.
You are:
- Empathetic– You are someone who is able to show understanding and relate to thecustomer.
- Outgoing– You are someone who is friendly andapproachable.
- Patient– You are someone who regardless of situation is able to support the customer in a tactful and effectivemanner.
- Genuine– You are someone who is authentic in your interaction withcustomers.
- Motivated– You are someone who is motivated to meet targets and excited to achieve salesmetrics.
Responsibilities:
- Connect with customers fromcoast-to-coast.
- Conduct outbound calls for customer retention, sales, andservices.
- Promote and recommend the latest products and services to customers onoutbound salesqueues.
- Manage call flows, provide first call resolution and satisfying customerexpectations.
- Strive to understand the customer’s situation and recognize the customer’s needs while providing customizedsolutions.
- Create a need by educating customers on product services andexecute business strategy that meets or exceeds financialobjectives.
- Meeting key performance indicators
- Following upwith customers to ensure customer satisfaction and expanding salesopportunities.
- Take accountability, and the appropriate action, toresolve customer issues efficiently and effectivelyas if they were yourown.
- Accurately resolve customer questions with a high level of professionalism
- Accurately document customer interactions within the appropriate systems
- Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
- Maintain a high level of competition and productknowledge.
- Maintain a high level ofconfidentiality.
- Other job tasks as required.
Requirements:
- Experience in Customer Care, Retention, InboundSales,or Outbound Sales is required.
- A flexible schedule (including evenings and weekends)
- Strong communication skills (verbal and written) with the ability to clearly explain products, pricing, and solutions.
- Proven ability to meet or exceed performance targets in a fast‑paced environment.
- An ability to build rapport withcustomers.
- An ability to multitask while managing call flows and maintaining accuracy.
- An ability to navigate multiple computersystems.
- An ability to meet or exceed key performance indicators (KPIs) such as sales targets, retention goals, call quality, and productivity metrics.
- An ability to work in a target-drivenenvironment.
Working From Home Requirements:
- High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
- A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
- You must be connected via Ethernet port and not by Wi-Fi.
- Ability to download and use the Google Authenticator app.
- Must have IOS 11 or Android version 10 (or newer).
This job posting is for active vacancies. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters.
#BIND
Inclusion. Belonging.
Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
AtNTT DATAwhat you do matters. Because here YOU can.
