Job Overview
Halcyon Health Family Clinics is a modern, patient-centred family practice committed to providing compassionate, accessible, and high-quality healthcare to our community. As we continue to grow, we are seeking an enthusiastic, professional, and experienced Medical Office Administrator to join our team.
If you thrive in a fast-paced, collaborative environment and are passionate about delivering exceptional patient care, we would love to hear from you.
About Us
Halcyon Health Family Clinics is a multidisciplinary primary care clinic providing comprehensive family medicine and walk-in services. Our mission is to deliver outstanding healthcare through professionalism, innovation, teamwork, and compassionate patient care.
Learn more about us at .
Position Summary
The Medical Office Administrator plays a vital role in ensuring the smooth day-to-day operation of the clinic. The successful candidate will provide exceptional customer service, support physicians with clinical and administrative tasks, and help maintain an efficient patient flow.
Candidates with experience using JUNO EMR and those certified to administer intramuscular (IM) injections or Registered Practical Nurses (RPNs) are strongly encouraged to apply.
Key ResponsibilitiesReception & Administration
- Welcome and register patients professionally and courteously.
- Verify and update patient demographic information and OHIP eligibility.
- Schedule and coordinate patient appointments.
- Answer incoming telephone calls and respond to patient enquiries.
- Process payments for uninsured services.
- Prepare invoices for lawyers, insurance companies, and third-party organizations.
- Scan, fax, file, and maintain patient documentation.
- Monitor physician messages and complete assigned administrative tasks.
- Maintain confidentiality in accordance with PHIPA and clinic policies.
Clinical Support
- Escort patients to examination rooms.
- Measure and record patient vital signs, including height, weight, blood pressure, and temperature.
- Prepare examination rooms for patient consultations.
- Assist physicians during procedures, including:
- Pap tests
- Wound care and dressing changes
- Suture and staple removal
- Ear syringing
- Wart treatments
- Administer vaccines, Vitamin B12 injections, allergy injections, and TB skin tests (where qualified).
- Monitor and document vaccine refrigerator temperatures.
- Ensure examination rooms remain fully stocked and organized.
- Maintain infection prevention and control standards.
General Duties
- Support multiple physicians in a busy family practice.
- Coordinate efficient patient flow throughout the clinic.
- Maintain a positive, professional, and respectful workplace.
- Participate in continuous quality improvement initiatives.
- Perform additional duties as assigned.
- QualificationsRequired
- Medical Office Administration or Medical Secretary Diploma.Preferred
- Experience using JUNO EMR.
- IM Injection Certification.
- Registered Practical Nurse (RPN) designation.
- Experience working in a high-volume, multi-physician family practice.
- Italian language proficiency is considered an asset.
What We Offer
- Competitive hourly compensation.
- Supportive and collaborative work environment.
- Modern electronic medical record system.
- Opportunity for professional growth and development.
- Work alongside experienced family physicians and healthcare professionals.
- Be part of an exciting and growing healthcare organization committed to exceptional patient care.
How to Apply
Interested candidates are invited to submit:
- Resume
- Cover Letter (optional)
- Relevant certifications
To: [email protected]
Only candidates selected for an interview will be contacted.
Halcyon Health Family Clinics is committed to creating an inclusive and diverse workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
- Minimum one (1) year of experience working in a family medicine clinic.
- Excellent verbal and written English communication skills.
- Strong organizational and multitasking abilities.
- Excellent interpersonal and customer service skills.
- Reliable transportation.
- Professional appearance and positive attitude.
Pay: $19.00-$26.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Work Location: In person
