Job Title: Customer Service Coordinator
Location: Kanata, ON
Job Type: Full Time
Start Date: Immediate start required
We are a high-volume kitchen and bathroom cabinet supplier proudly serving both residential and builder clients. Known for our quality craftsmanship and strong customer service, this role requires strong attendance, reliability, and the ability to consistently manage multiple priorities and deadlines.
This role is ideal for someone who thrives in a fast-paced environment, can confidently manage a heavy workload, and excels at keeping multiple moving parts organized at all times. Strong communication skills, attention to detail, and the ability to stay calm under pressure are essential for success in this position.
What You’ll Do
As a Customer Service Coordinator, you will play a critical role in managing post-sale customer service and coordinating technicians, installers, and service appointments. You will act as a key point of contact between clients, builders, technicians, and internal departments to ensure issues are handled efficiently and professionally.
Key Responsibilities:
- Coordinate and schedule a high volume of service appointments accurately and efficiently
- Manage multiple priorities, deadlines, and urgent service requests in a fast-paced environment
- Communicate professionally with homeowners, builders, technicians, and internal staff through phone and email
- Navigate builder portals to update purchase orders, deficiencies, and service requests
- Maintain detailed records and track ongoing service files using Excel and internal systems
- Support technicians and installers by organizing schedules and ensuring service timelines are met
- Assist with order entry, pricing information, purchasing, and general administrative coordination
- Proactively resolve customer concerns and service-related issues in a professional and timely manner
- Work closely with multiple departments while maintaining strong organization and follow-through
What You Bring
- Exceptional organizational and multitasking abilities
- Ability to handle a heavy workload and perform well under pressure
- Strong problem-solving skills and the ability to prioritize tasks effectively
- Excellent verbal and written communication skills
- Professional, customer-focused attitude with strong attention to detail
- Advanced comfort using Microsoft Excel, Outlook, and Word
- Ability to learn new systems and builder portals quickly
- Self-motivated team player who can also work independently when required
Requirements
- High school diploma or GED required (post-secondary education considered an asset)
- Previous experience in customer service, service coordination, administration, or the construction/design industry is considered an asset
- Strong computer skills, particularly with Microsoft Excel, are required
Why Join Us?
- Fast-paced and collaborative team environment
- Opportunity to grow with a rapidly expanding company
- On-the-job training and support provided
- Be part of a company that takes pride in quality workmanship and customer satisfaction
- Extended health benefits offered upon successful completion of the probationary period
Job Types: Full-time, Permanent
Pay: From $25.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
