Do you love talking to people, being in a busy environment that is fast-moving and constantly evolving? A Service Advisor role may be exactly the fit for you!
Summary
Standard Dodge is looking to hire a Service Advisor to be a crucial link between our customers and the service/parts department(s). You will play a key role in ensuring customer satisfaction by accurately conveying vehicle diagnosis issues, recommending necessary services, and effectively communicating with both customers and the service/parts/sales team.
Job Duties
Customer Interaction:
- Greet customers and provide a welcoming and professional experience
- Listen to customer concerns and accurately document vehicle issues
- Keep customers informed as their vehicle is being serviced
- Provide a human interaction that doesn't just feel like a transaction
Service Recommendations:
- Conduct thorough vehicle inspections and assessments
- Provide customers with clear and detailed explanations of recommended services and repairs
Appointment Scheduling:
- Schedule service appointments and efficiently manage the service calendar
- Coordinate with the service team to ensure timely completion of repairs
Estimates and Quotes:
- Prepare accurate service/parts estimates and quotes
- Explain costs, warranties, and expected completion times to customers
Communication with Technicians/Clients:
- Communicate customer concerns and service requests to the service technicians
- Provide additional information as needed during the repair process
- Ensure thorough communication throughout small and large repairs
Customer Education:
- Educate customers on preventive maintenance and vehicle care
- Discuss service options and address any questions or concerns
Follow-up:
- Follow up with customers regarding completed services and satisfaction
- Address any post-service concerns and ensure customer loyalty
Organized Workflow:
- Maintain an organized list of workflow and effectively work toward completing all commitments throughout the day
- Follow pre-defined process to stay organized as a team
- If you are familiar with being an Automotive Service Advisor and the warranty system(s) - This is a major asset!
Skill Requirements
- Previous experience in an automotive dealership is preferred
- Excellent communication and interpersonal skills
- Knowledge of automotive systems and repairs
- Strong organizational and multitasking abilities
- Customer-focused with a commitment to delivering exceptional service
- A willingness to learn and grow continually
Education / Experience
- High school diploma or equivalent. Additional education or experience within the automotive industry is a major asset!
- Must have a valid driver's lisence
Job Type: Full-time
Pay: $40,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
Work Location: In person
