Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
The Director, Commercial Operations (Client Support) serves as the execution engine for Compugen’s installed base business, leading the Commercial Operations Coordinators (Client Support) team and owning the execution of the day‑to‑day commercial operation with precision, consistency, and profitability. This role is accountable for the quality, speed, and discipline of the quote‑to‑order and full order lifecycle—ensuring a high‑quality, low‑friction customer experience across quoting, booking, fulfillment coordination, renewals, invoicing, and issue resolution. With a strong focus on stewardship of the existing account base, the Director protects and retains customers by strengthening deal quality, improving operational performance, and enabling Account Executives to move faster with cleaner, more reliable execution, while modernizing operations through standardization, optimization, and automation enabled by the tools and a disciplined operating approach.
The role serves as the control point for execution quality and deal integrity across the order lifecycle, leveraging standardization, automation, and AI to improve consistency, decision quality, and operational performance.
Commercial operations leadership
- Lead and develop the Commercial Operations Coordinators (Client Support) team, establishing clear roles, standards, capacity models, and service expectations.
-
Create a high performance culture built on quality, accountability, productivity, and continuous improvement.
Quote-to-order excellence
- Own the controls and workflows that govern quoting, approvals, order entry, booking quality, and exception handling.
-
Standardize work to improve first-time-right execution and reduce downstream rework.
Order lifecycle management
- Oversee backlog health, order aging, customer updates, escalations, and coordination with Material Management, supply chain, vendors, and internal stakeholders.
-
Ensure service levels are met and that execution risks are surfaced early and managed proactively.
Process modernization
- Identify repetitive manual work and redesign processes using automation, AI, and workflow improvements.
-
Implement practical productivity enhancements that increase throughput per coordinator without compromising quality.
Profitability and control
- Strengthen margin integrity through disciplined pricing controls, clean documentation, approval compliance, and exception management.
-
Reduce leakage caused by credits, returns, rework, missed renewal actions, and preventable order errors.
Cross-functional execution
- Partner with Account Executives, Sales Operations, Finance, Services, and Material Management/Supply Chain to deliver a consistent operating rhythm.
-
Translate business needs into clear execution rules, escalation paths, and service commitments across teams.
- Experienced leader in inside sales, commercial operations, or sales support within a technology reseller, integrator, or channel environment with strong commercial acumen in pricing accuracy, order quality, and disciplined execution of customer transactions.
-
Strong command of quote-to-order workflows, order lifecycle management, backlog control, and customer-facing execution.
-
Demonstrated ability to improve operational quality, shorten cycle times, and strengthen margin discipline.
-
Track record of modernizing workflows through automation, and process redesign.
-
Effective cross-functional leader who can align Sales, Operations, Finance, Services, and Supply Chain around a shared service model.
Leadership Expectations
- Model operational discipline, calm execution, and accountability in a fast-moving environment.
-
Use data to identify root causes, prioritize improvements, and sustain performance gains.
-
Build trust with sales teams by making the commercial support function fast, accurate, and easy to work with.
-
Champion a culture of continuous improvement that combines practical process excellence with thoughtful use of automation and process standarization.
- Exciting, fast-paced challenging work environment
-
A culture where authenticity and diversity are valued
-
Professional development
-
Participation in Women in Technology Network
-
Opportunities to give back to our local communities
-
Collaborative supportive team members
-
Remote work/hybrid work options
-
Work/life flexibility
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.
