Claims Adjuster
Position Overview
The Claims Adjuster delivers prompt, accurate, and courteous support to dealerships, repair facilities, policyholders, and internal sales teams. You will adjudicate automotive and recreational vehicle warranty claims, guide stakeholders through the claims process, and ensure all decisions align with policy terms, regulatory requirements, and company service standards. Success in this role requires strong mechanical aptitude, sound judgment, and an unwavering commitment to customer satisfaction.
Key Responsibilities
- Receive and assess incoming claim requests via phone and email; verify coverage, diagnose issues, and authorize or deny repairs.
- Communicate clearly and empathetically with policyholders, service advisers, and dealer account managers, explaining decisions and next steps.
- Escalate complex or sensitive matters to management promptly
Stakeholder Relations
- Build and maintain productive relationships with partnered dealers, repair centers, aftermarket suppliers, and internal sales teams.
- Monitor repair-facility performance and document all interactions to ensure transparency and accountability.
Compliance & Documentation
- Complete all claim forms, reimbursements, and adjustments accurately and on time.
- Follow internal policies, provincial regulations, and privacy standards, maintaining meticulous electronic records.
Data Analysis & Continuous Improvement
- Review daily and monthly departmental reports (e.g., duplicate VINs, claim trends) to extract insights and recommend process enhancements.
- Participate in training and contribute ideas for business-process improvements.
Team Collaboration & Professional Development
- Meet individual and departmental performance goals.
- Stay current on automotive technology, warranty coverage changes, and industry best practices.
Core Competencies
- Exemplary customer service and negotiation skills
- Strong mechanical knowledge of automotive systems (RV experience an asset)
- Analytical problem-solving and research ingenuity
- Proficiency with Microsoft Office (especially Excel) and capacity to learn new platforms quickly
Qualifications
- Post-secondary or trade certification in an automotive field preferred
- 1-3 years of experience in claims, service advising, or customer support in the automotive aftermarket industry
- Proven ability to multitask in a fast-paced, deadline-driven environment
Work Environment & Schedule
- Hybrid work within London, ON
Please note this posting is for an existing vacancy.
Job Type: Full-time
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Application question(s):
- Are you located within an hour of London, ON
Work Location: Hybrid remote in London, ON N5V 3P5
