Our Equation for Success
Over the last 33 years Gyptech (Gypsum Technologies Inc.) has become a global leader in the design, construction, commissioning and servicing of wallboard and roofing equipment and plaster plants.
We believe: Caring + Humility + Innovation + Perseverance = Excellence
Our team of highly experienced management, engineering, operations and manufacturing professionals guarantees success through innovative design, manufacturing and a commitment to exceeding customer expectations. We have big plans for service growth and are on the lookout for the best talent to help make them happen.
What We Offer
The value of rewards our employees receive goes well beyond a regular pay cheque. We provide:
- Competitive compensation
- Company supported continuing education and opportunities for growth
- Participation in developing industry-leading innovation with the freedom to be creative and take initiative
- A collaborative organizational structure which encourages input and feedback from all employees
- Casual work atmosphere and a flexible work schedule
- Opportunity to travel and work on exciting and challenging global projects
The Opportunity
Gyptech is seeking a Director, Service Parts & E-Commerce to lead and scale our global spare parts business. This is not a traditional parts role. You will architect and scale a modern, digital-first aftermarket business—turning spare parts into a high-growth, high-margin engine.
As Director, Service Parts & E-Commerce, you will own the global strategy and execution for our parts business, combining commercial leadership, digital innovation, and operational excellence. From launching a best-in-class B2B e-commerce platform to optimizing pricing and inventory, you will redefine how customers buy, experience, and rely on our products.
If you’re energized by building, scaling, and transforming—this role is for you.
What You’ll Do
- Own P&L and drive global spare parts growth across divisions
- Develop scalable parts programs, pricing strategies, and margin improvement initiatives
- Lead commissioning and spare parts integration with new equipment sales
- Lead the design, implementation, and scaling of an integrated B2B e-commerce platform for parts ordering
- Build and manage structured parts catalogs and product data
- Optimize inventory, availability, and supply chain performance
- Enhance customer experience, order fulfillment, and implement KPIs
- Lead and develop a high-performing global team
This position is based out of the Burlington, Ontario area with the requirement to travel to other offices and customer plants on a regular basis.
What You Offer
- 10+ years’ experience in aftermarket parts, service, or product management within an OEM or industrial equipment environment. Experience in gypsum, building materials, heavy machinery, or process industries is preferred.
- Proven experience building and scaling B2B e-commerce platforms (industrial/OEM context strongly preferred)
- Strong understanding of ERP systems (Infor CSI or similar) and system integrations
- Demonstrated success managing P&L and driving revenue growth in parts/service businesses
- Knowledge of commissioning processes and capital equipment lifecycle is preferred
- Familiarity with global operations and multi-region pricing strategies is an asset
Key Competencies
- Strategic thinker with strong execution capability
- Commercially driven with deep pricing and margin optimization expertise
- Digitally savvy with strong e-commerce and systems mindset
- Data-driven decision maker
- Strong cross-functional leadership (engineering, sales, supply chain)
- Customer-centric mindset
Gypsum Technologies Inc. is an equal opportunity employer and we would like to thank all applicants for their interest. If you require accommodation of disability in the application or interview process please contact us. The application package is available in accessible format upon request.
A Bit More About Us
With offices in North America, Europe and South America, we have been responsible for supplying the equipment for the majority of new production volumes over the last decade. Our experience designing and commissioning equipment globally, means that we are prepared to meet the unique requirements presented by each of our customers. Our wallboard plants serve a variety of production capacities and surpass expectations of safety, quality and performance in any market.
For additional information on our organization, please visit www.gyptech.com
