A. Job Identification
Branch Location: Saskatoon, Saskatchewan
Area of Responsibility: Sales Department
Reports To: Branch Manager
Job Title: Customer Service Representative
B. Job Summary
Provide high quality customer service through retail, phone, and on-line inquiries while maintaining sound operational practices with inventory, fellow representatives, and work area cleanliness.
C. Essential Tasks and Responsibilities
* Including but not limited to.
· Provide immediate information and service to customer emails, phone calls and over-counter requests.
· Source, supply, and record the requested parts by the customer.
· Gather pricing of parts and create requested quotations.
· Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
· Recommends changes in products, service, and policy by evaluating results and competitive developments.
· Analyze and building strategies around inventory and sales techniques.
· Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
· Perform hose assemblies to meet specific requirements.
· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
· Maintains area cleanliness on a regular basis.
· Provides knowledge and technical support to all employees and customers maintaining confidentiality and professionalism.
D. Education and Experience
* A comparable amount of training and experience may be substituted for the minimum qualifications.
· 2 years of Sales / Customer Service Experience.
E. Knowledge, Skills, and Abilities
· Excellent verbal and written interpersonal communication skills.
· Exceptional organizational skills demonstrating a capacity to prioritize and multitask.
· Must possess critical thinking, decision making and problem solving skills.
· Capacity to work both independently and as part of a team without micromanagement.
· Ability to influence, lead, and teach others by example.
· Appreciate and align yourself with our company values, vision and mission and help others do the same.
· Basic knowledge in hydraulic fundamentals.
· Willingness to put in extra hours to complete tasks.
· An aptitude for managing customer relations.
· Basic knowledge of MS Office Suite (i.e. Word Excel Outlook, etc.)
· Basic knowledge of accounting and inventory software systems for reporting.
F. Certificate, Licenses, and/or Registrations
Valid Class 5 Drivers License.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
