Job Position Description:
We are seeking a dynamic and experienced Visitor Centre Manager to oversee the daily operations, staff leadership, and overall performance of the Valemount Visitor Interpretive Centre. The ideal candidate will demonstrate strong leadership, operational management skills, and a deep commitment to tourism and hospitality excellence.
Reporting to the Executive Director, the Visitor Centre Manager leads frontline visitor services, supervises staff, and oversees daily VIC operations. This role requires strong sales skills to drive retail performance and promote local tourism offerings. Responsibilities include staffing, scheduling, visitor communications (in-person and online), and ensuring smooth day-to-day operations, including opening/closing, data reporting, and inventory management. The position also oversees retail operations, including receiving, merchandising, stock control, and POS management.
Key Responsibilities:
Leadership & Operations
· Oversee day-to-day operations of the VIC, ensuring smooth and effective service delivery
· Lead, mentor, and supervise VIC staff and volunteers
· Work closely with the Executive Director on operational planning, reporting, and performance
Staff & Program Management
· Manage staff scheduling, training, and performance evaluation
· Support volunteer coordination, program development, and event planning
· Foster a positive, inclusive, and welcoming environment for staff, volunteers, and visitors
Strategic & Administrative Oversight
· Collaborate with the Executive Director on budgeting, scheduling, and operational planning
· Monitor retail operations, inventory, and sales performance
· Ensure accurate data collection, reporting, and alignment with organizational goals
Visitor Experience Excellence
· Provide leadership in delivering outstanding visitor services
· Maintain up-to-date knowledge of local, regional, and provincial tourism offerings
· Act as a lead Visitor Information Counsellor when required
Experience & Skills:
· Demonstrated leadership and management experience in a tourism, hospitality, or customer service environment
· Strong organizational, interpersonal, and communication skills
· Strong retail sales skills
· Ability to multitask, prioritize, and work independently and under pressure
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Microsoft Teams
· Experience with data collection, reporting, and spreadsheet management
· Experience with graphic design tools (Adobe Creative Suite or Canva) is an asset
· Strong problem-solving and decision-making abilities
· Commitment to maintaining a positive and welcoming environment
· Knowledge of social media campaigns, and engagement
Additional Requirements:
· Valid Class 5 driver’s license
· Willingness to work flexible schedules, including weekends and statutory holidays
· Ability to work across multiple locations and outdoors in varying weather conditions
· Willingness to wear a uniform and/or appropriate equipment as required
Tourism Valemount is committed to building a skilled and diverse team. We encourage applications from all backgrounds and experiences.
Pay: From $27.00 per hour
Benefits:
- Company events
- Extended health care
- On-site parking
Work Location: In person
