Budget Car & Truck Rental, a Leader in the Car Rental Industry is looking for with highly motivated and detailed oriented Customer Service Representative. Shifts will include working weekends and evenings.
Job Description – Customer Service Representative
Reports to:
City Manager
Position Summary
Devon Transport prides ourselves in provide efficient and friendly service to all of our customers for their car rental needs. The staff at this location are responsible for processing rental transactions, providing value-based recommendations of our products and services, basic administrative tasks, and communicating effectively all while upholding high standards of service.
Position Responsibilities
· Answering customer inquiries
· Quoting Rates effectively
· Opening Rental Agreements
· Closing Rental Agreements
· Communicating with location staff, support departments, and other city locations .
· Ensuring customer satisfaction and solving customer service disruptions as needed
· Following service based sales recommended dialogue.
· Communicating policies and procedures effectively to customers.
· Continually learning best practices
· Engaging in training as required.
· Completing administrative tasks as directed by management.
· Identifying fleet needs for same day and upcoming days.
Position Requirements:
● Customer Service focused.
● Shift flexibility as needed to meet business demands.
● Punctual and accountable for shifts
● Willingness to learn.
Qualifications and Experience
● General communication with team members.
● General customer service.
● Vehicle knowledge considered an asset.
- Previous sales experience considered an asset.
● Class 5 driver’s license (minimum BC class 5).
Knowledge, Skills, and Abilities
● Excellent listening and communication skills.
● Flexibility and ability to adapt to changes.
● Work alone and in a team environment.
Working Conditions
● Flexible schedule that includes weekends and holidays.
● Flexible schedule that can include evening/night shifts dictated by flight arrivals.
● Ability to work inside an airport and follow airport security requirements.
● Ongoing training and feedback.
Benefits:
- Full Time Employment
- Competitive Wages and Performance Incentives
- Growth Opportunities
- Extended Health
- Dental
- Life Insurance
If you are a highly motivated, hardworking reliable individual who thrives in a fun, service driven work environment we would like to hear from you.
Job Type: Full-time
Salary: $18.50-$19.50 per hour
Job Type: Full-time
Pay: $18.00-$19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Wellness program
Flexible Language Requirement:
Schedule:
- Evening shift
- Every Weekend
- Night shift
Supplemental pay types:
Licence/Certification:
- Class 5 Licence (required)
Work Location: In person
