In Place and Outreach Team Lead
Organization: Calgary Seniors
Location: Calgary, Alberta
Employment Type: Full-Time, 37.5 hours/week
Work Arrangement: Hybrid WFH & in office, primarily in-office with limited flexibility for appointments
Reports To: Co-Executive Directors
About Calgary Seniors
At Calgary Seniors, we believe aging should be filled with connection, confidence, and joy, not barriers, isolation, or endless red tape. We provide practical, human-centered support that helps older adults navigate urgent challenges, access resources, and stay connected to community.
Our culture is built on action, warmth, and innovation. We step up when there is a need, challenge the status quo when better solutions are possible, and prioritize relationships because connection is at the heart of well-being.
About the Role
Calgary Seniors is seeking an experienced In Place and Outreach Team Lead to provide day-to-day leadership for our In Place and Outreach programs.
The Team Lead ensures both programs deliver clear, coordinated, trauma-informed, strengths-based, and person-centered support while maintaining the distinct purpose of each service. In Place provides short-term social prescribing and transitional support following health-related events or life changes, while Outreach provides medium- to long-term community-based case management for older adults with ongoing, non-urgent needs.
Reporting to the Co-Executive Directors and working closely with the Director of Programs, the Team Lead provides supervision, case consultation, operational coordination, quality oversight, and performance management while supporting program evaluation, partnership development, and continuous improvement.
This is a working leadership role that combines supervision with direct service, intake support, and case coordination when operational needs require.
What You’ll Do
In this role, you will:
- Lead the day-to-day operations of the In Place and Outreach programs.
- Supervise, mentor, and coach a team of In Place Outreach Workers and Outreach Workers.
- Provide reflective supervision, case consultation, performance feedback, and ongoing staff development.
- Review referrals, coordinate intake, manage waitlists, balance caseloads, and oversee client flow.
- Support staff with complex client situations, risk assessment, ethical decision-making, advocacy, systems navigation, and service planning.
- Conduct documentation reviews and case note audits to support quality practice.
- Ensure client service is trauma-informed, strengths-based, culturally responsive, accessible, and grounded in consent and client choice.
- Monitor referral trends, waitlists, client outcomes, and program data to support reporting and continuous improvement.
- Build strong relationships with health-care providers, community agencies, and referral partners.
- Represent Calgary Seniors at community meetings and collaborative initiatives.
- Support implementation and ongoing improvement of program manuals, workflows, and service standards.
- Provide direct service, intake support, or case coverage when operational needs require.
What You Bring
We are looking for someone with:
- Five or more years of experience in social work, case management, system navigation, community-based services, or human services, including staff supervision or team leadership.
- Strong knowledge of older adult needs, housing, income supports, health systems, mental health, social isolation, transition support, and community resources.
- Skilled in reflective supervision, coaching, case consultation, documentation review, performance feedback, and staff development.
- Strong understanding of trauma-informed, strengths-based, person-centered, culturally responsive, and ethical practice.
- Ability to assess service fit, risk, acuity, workload, and competing priorities with sound judgment.
- Strong partnership and relationship-building skills across health, nonprofit, government, and community systems.
- Experience with program evaluation, outcome tracking, reporting, and continuous improvement.
- Strong organization, communication, decision-making, and follow-through.
- High emotional intelligence and the ability to remain steady in complex or emotionally demanding situations.
- Ability to collaborate across departments while maintaining clear accountability and program boundaries.
- Comfort using Microsoft Office Suite, SharePoint, Teams, approved client management systems, and data or project-management tools.
- Valid driver’s licence, reliable vehicle, and appropriate insurance.
- Satisfactory Police Information Check and Vulnerable Sector Check.
- Legally entitled to work in Canada.
Working Conditions
- Full-time (37.5 hours per week)
- Monday to Friday
- Hybrid work environment with a strong in-office presence
- Flexibility for field work, appointments, and community meetings
- Local travel within Calgary may be required
Why Join Calgary Seniors?
At Calgary Seniors, your work matters every day. You will be part of a compassionate, creative, and action-oriented team that believes older adults deserve practical support, meaningful connection, and systems that do not leave them behind.
This role offers the opportunity to support frontline staff, strengthen urgent response, shape the redevelopment of a key program, and help older adults move from crisis toward stability, from isolation toward connection, and from uncertainty toward confidence.
Details
- Reports To: Co-Executive Directors
- Hours of Work: Standard work week (Monday-Friday, 37.5 hours per week).
- Salary: $60,000 – $65,000 per year, plus benefits
How to Apply
Please submit your resume and cover letter to:
[email protected]
In your cover letter, tell us why this role interests you and how your experience in leadership, supervision, case management, and supporting older adults has prepared you for this position.
Calgary Seniors is committed to building an inclusive, respectful, and welcoming workplace. We encourage applications from people of diverse backgrounds, identities, experiences, and perspectives.
Pay: $60,000.00-$65,000.00 per year
Work Location: Hybrid remote in Calgary, AB T1Y 5E1
