Custom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations.
CTOS operates service locations in Ayr, Ontario, Calgary and Edmonton, Alberta, and is part of a North American network of over 40 locations across the U.S. and Canada.
This role is on-site and can be based out of any CTOS Canada location.
We specialize in truck-mounted hydraulic utility equipment, including:
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Aerial bucket trucks
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Digger derricks
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Hi-rail trucks
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Cranes
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Other utility and heavy equipment
About the Role
Are you a driven professional with strong heavy equipment experience? If so, we want to hear from you.
As a Field Service Manager, you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers.
What You’ll Do
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Dispatch and coordinate Field Service Technicians for all offsite work
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Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments
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Review and verify technician work; escalate issues as needed
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Manage incoming service calls and assign resources accordingly
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Maintain compliance with DOT regulations and technician logs
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Review inspection reports, repair orders, and timecards for accuracy
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Update and maintain the Customer Interaction Center daily
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Communicate with customers and internal teams to minimize equipment downtime
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Partner with the Service Manager to improve operations and customer satisfaction
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Support scheduling, including on-call rotations and reporting
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Travel as needed (10–25%) based on business needs
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Ensure adherence to safety standards and participate in CTOS and OEM training
What We’re Looking For
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High School Diploma or equivalent (GED)
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Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)
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5+ years of experience in heavy equipment, truck, or construction machinery repair
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Strong knowledge of:
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Hydraulics
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Electrical systems
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Chassis and track equipment
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Utility equipment (cranes, digger derricks, hi-rail)
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Ability to read and interpret technical manuals and diagnostics
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Strong leadership, communication, and problem-solving skills
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Comfortable using laptops/diagnostic tools
The Ideal Candidate
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Hands-on leader who leads by example
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Highly collaborative and solutions-oriented
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Committed to safety, quality, and customer satisfaction
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Thrives in a fast-growing, team-focused environment
Benefits
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Life Insurance
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Accidental Death & Dismemberment (AD&D)
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Dependent Life Insurance
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Short-Term Disability (STD)
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Long-Term Disability (LTD)
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Extended Health Care Coverage
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Virtual Health Services
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Employee Assistance Program (EAP) & Travel Assistance
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RRSP (Registered Retirement Savings Plan)
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Paid Vacation, Holidays & Sick Days
