Job Type: Full-time, Permanent
Work Arrangement: Hybrid (Seasonal On-Site Requirement)
About the Role
We are seeking a strategic, organized, and people-focused Manager to lead the day-to-day operations of a growing customer-focused business. This role is responsible for overseeing operations, driving exceptional customer experiences, supporting team development, and ensuring the organization operates efficiently and effectively.
The ideal candidate is an experienced leader who thrives in a dynamic environment, enjoys building high-performing teams, and is committed to continuous improvement.
Key Responsibilities
- Provide leadership, guidance, and support to all employees.
- Oversee staffing, scheduling, recruitment, training, and performance management.
- Maintain high standards of customer service and operational excellence.
- Develop and improve processes to increase efficiency, productivity, and workplace safety.
- Work closely with ownership or senior leadership.
- Ensure compliance with applicable policies, regulations, and health and safety requirements.
- Foster a positive, collaborative workplace culture built on accountability and communication.
- Monitor budgets, operational performance, and key business metrics.
Seasonal On-Site Requirement
This position follows a seasonal hybrid schedule.
During the organization's peak operating season, the Manager is expected to work primarily on-site to provide hands-on leadership and operational oversight. During the off-season, the role transitions to a hybrid or remote arrangement focused on planning, administration, recruitment, budgeting, training, and preparation for the upcoming operating season.
Qualifications
- Minimum five years of management experience in hospitality, tourism, retail, recreation, service, or another operationally focused industry.
- Strong leadership, communication, and decision-making skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Experience with scheduling, budgeting, workforce planning, and operational management.
- Excellent organizational and problem-solving abilities.
- Professional, customer-focused, and team-oriented approach.
- Proficiency with common business software and scheduling systems.
If you are a proactive leader who enjoys balancing hands-on operational management with strategic planning, we encourage you to apply.
Please submit your resume and a cover letter outlining your relevant experience. Professional references are required.
Benefits
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Requirements
- Ability to reliably commute to the primary work location or relocate prior to starting employment.
- English proficiency required.
Pay: $80,000.00-$100,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Work Location: Hybrid remote in Tobermory, ON
