Join a Trusted Legacy of Care at RSR Family Holdings Ltd. We are looking for a compassionate, dependable, and detail-oriented Decedent Transfer Technician & Administrative Support professional to join our team at our Langford location. This role is well suited to someone who takes pride in delivering dignified, respectful care to decedents, supports administrative operations with accuracy, and maintains professionalism and discretion in all circumstances
Company Overview:
RSR Family Holdings Ltd. operates several trusted brands and service centres, including Kearney Funeral Services, Kearney Burquitlam Funeral Home, Affordable Cremation & Burial, Earth’s Option Cremation & Burial Services, the Burquitlam Transfer Centre, and the Care Centre, along with West Shore Crematorium and Fraser Valley Crematorium. Together, we are one of Canada’s premier independent, family-run funeral service providers, serving families across the Lower Mainland and Vancouver Island with care and compassion for over 118 years. While our focus is on supporting families during difficult times, our success is driven by our people.
You’ll find us at:
www.kearneyfs.com/about-us/careers | www.burquitlamfuneralhome.ca | www.affordablecremationandburial.ca
About Us:
RSR Family Holdings Ltd. is a mission- and values-driven organization with a shared purpose: helping families and communities heal from loss. Our core values guide our commitment to excellence in funeral care and shape how we work every day:
- Honesty & Integrity: We do what’s right, even when no one is watching.
- Relationship Builders: We foster strong, meaningful relationships.
- Perseverance & Grit: We stay committed and resilient through challenges.
- Caring & Compassionate: We lead with empathy and care for others.
- Upbeat & Fun: We bring positivity and create an encouraging environment.
- Structured & Organized: We stay organized to deliver consistent service excellence.
- Creative & Agile: We adapt, innovate, and respond effectively to change.
If these values resonate with you, and you are looking to learn, grow, and contribute within a team that inspires, shares knowledge, and genuinely cares, you may be a great fit for our organization.
The Opportunity:
We are seeking a dependable, respectful, and compassionate Decedent Transfer Technician & Administrative Support professional who will support safe and timely transfers, assist with administrative and documentation responsibilities, maintain a high standard of care for our decedents, and contribute to smooth day-to-day operations across our teams. The successful candidate will demonstrate strong judgment, attention to detail, and a calm, professional demeanour when working in emotionally sensitive and time-sensitive situations.
We value compassionate and dependable professionals who take initiative, build strong relationships, work well as part of a supportive team, solve problems effectively, and are committed to customer service excellence. This opportunity is well suited to those who are motivated by meaningful work and take pride in serving families and our local communities with care and respect.
Total Rewards & Benefits:
We recognize that our people are the cornerstone of our success, and we demonstrate our commitment to employee wellbeing, development, and long-term success through a supportive culture and a comprehensive total rewards package.
This is a full-time hourly position, scheduled for 30–40 hours per week based on operational needs, with a wage range of $22–$24 per hour and eligibility for a comprehensive total rewards package through our self-funded benefits program, including:
- Extended health care, including vision care
- Dental coverage
- Travel insurance
- Life insurance
- Long-term disability (LTD) tax-free benefits
- Employee Assistance Program (EAP)
- Teladoc (virtual healthcare access)
- Wellness Spending Account
- Company RRSP matching program
- Continuing education support
The Company encourages employees to continue developing their knowledge and skills and may, in certain circumstances, cover part or all of the cost of relevant courses or seminars.
Duties may include:
- Complete required documentation and transfer records accurately for each call, in paper and/or electronic format.
- Coordinate and carry out decedent transfers from hospitals, care homes, hospices, and private residences to the appropriate facility.
- Ensure all transfers are conducted with dignity, respect, and in accordance with company procedures and applicable regulations.
- Operate company vehicles safely and professionally, including route planning and timely communication with dispatch and operations as needed.
- Inspect and maintain transfer vehicles and equipment to ensure they are clean, organized, fueled, properly stocked, and in safe operating condition.
- Monitor and report maintenance needs, mechanical issues, damage, and service requirements promptly, and assist with routine vehicle servicing as needed.
- Support operations across the Langford location and affiliated brands.
- Assist with administrative tasks including filing, scanning, data entry, and case file preparation.
- Support documentation for registrations, permits, and internal tracking processes.
- Ensure all records are accurate, complete, and compliant with company and regulatory standards.
- Provide operational support across locations and assist with general facility responsibilities as required.
Required Education, Skills, and Qualifications:
- Compassionate, dependable, and service-driven approach
- Strong communication skills and professionalism
- Ability to work in emotionally sensitive and time-sensitive situations
- Attention to detail and strong organizational skills
- Ability to work both independently and as part of a team
- Proficiency in spoken and written English (additional languages an asset)
- Physically capable of meeting the demands of the role, including lifting, transferring, and moving decedents with the use of stretchers, lifts, and other transfer equipment as required.
- Valid Class 5 driver’s license with a clean driving record.
Growth Opportunity:
For candidates who embody these attributes, this position has the potential for further advancement within the company. This position offers meaningful, hands-on exposure to the funeral profession and is well suited to individuals interested in building a career in the industry. It provides valuable experience in decedent care, transfers, documentation, and daily operations, with the opportunity to apply internally to our company-sponsored Funeral Director and/or Embalmer Apprenticeship Program. If this career path interests you, please include a cover letter outlining your relevant experience and explaining your interest in the funeral profession and in becoming a Funeral Director and/or Embalmer.
We are dedicated to fostering a diverse culture of inclusivity and encourage applicants from all backgrounds to join our team. Our commitment to accessible and barrier-free employment practices ensures a fair and respectful process for all candidates.
We thank you for your application. Only shortlisted candidates for the role will be contacted. Thank you for considering RSR Family Holdings Ltd. as a future employer and for your interest in joining our team of funeral professionals.
Job Type: Full-time
Pay: $22.00-$24.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Application question(s):
- Please provide an overview of your work experience and share what sparked your interest in the funeral profession.
Experience:
- Administrative, Costumer Service, or Funeral Service: 1 year (required)
Work Location: In person
