Front Office / Reservations Manager
Arowhon Pines, Algonquin Park
( May 15 to October 15 2024 contract)
SPEND THE SUMMER LIVING AND WORKING INSIDE ALGONQUIN PARK.
$ 20 - $ 23 per hour, 40 to 50 hours per week- Wage negotiable based on experience.
You must be able to relocate to Algonquin Park, and live on the grounds.
$ 80/week Room and Board - your only expense - private room with a private bathroom, all meals, use of all the facilities - canoes, kayaks, hiking trails (see wildlife!), swim in the lake, tennis, fishing, etc. There is a staff dock, quiet bonfires at night and basic rural internet. Meet new friends from around the world.
Save money ! If frugal and wise, you could leave with $15,000 - $ 18,000 or more for the season!
We accept foreign applications however you must have legal permission to work in Canada. (Please visit https://www.canada.ca/en/immigration-refugees-citizenship/services/work-canada/iec/about.html on how to get working holiday visa for Canada)
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Arowhon Pines is an all-inclusive resort open spring, summer, and fall, located in the middle of Algonquin Park, in the province of Ontario. We are located 3 hours from Toronto or Ottawa and one hour from Huntsville. Guests from all over the world stay in log cabins on the grounds, eat meals in our dining room and spend time outside using the recreational facilities. Visit www.arowhonpines.ca for more information and photos.
Responsibilities:
- manage a busy office with online reservations system
- presents a hospitable and friendly front office to guests
- in charge of warmly welcoming guests at the front office, answering questions, offering assistance to guests
- direct supervision of a staff of 2-3 agents
- supervise the answering of telephone and internet inquiries
- review reservations, assign guest accommodation with attention to detail
- provide timely, accurate information to all departments – housekeeping, outside, dining room and kitchen
- post guest charges, receive payment, bank deposits and transfers
- handle travel agent bookings (Jonview, booking.com), ensure invoices sent promptly and payment received, approve commissions
- provide administrative support to all departments
- schedule office shifts depending on occupancy
- coordinates, assigns then checks all work
- teaches office staff with regards to job duties, safety and company policies.
- in charge of wedding and group reservations, rooming list, and billing as well as present during the event
- integral part of management staff, follows all company policies on and off work, may have duty management shift
Qualifications:
- front line personality – warm, welcoming, responsible and organized!
- learns quickly, able to teach 2 -3 agents quickly and efficiently, handle multiple tasks and priorities
- experience with computerized reservation system
- practical and technical office administration background - computers (set up and take down, Microsoft Office Word and Excel, web and email, installing program updates, computer backups, etc) and equipment (printers/credit card machines, etc.)
- at least 3 years of experience in a hotel with supervisory experience
- must have legal permission to work in Canada
- superior English written and oral skills along with either French or German
- love of the outdoors is essential.
- completion of college courses related to hospitality an asset
Job Type: Contract
Contract length: 6 months
Salary: $20.00-$25.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Discounted or free food
- On-site parking
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
- Retention bonus
Work Location: In person
