Medical Administrative Assistant / Medical Receptionist (Bilingual) – Specialist Clinic
Location: Ottawa, ON
Job Type: Full-time
Work Model: In person
Expected Hours: Full-time
Compensation: $26–$28/hour (based on experience)
About the Clinic
An established and efficient specialist clinic in Ottawa is seeking a warm, organized and professional Medical Administrative Assistant to join the team. Bilingual (English/French) essential.
The role currently requires in-person support. The ideal candidate is reliable, patient-focused, and comfortable managing a dynamic medical environment.
Responsibilities
Patient Communication & Scheduling
- Answer phone calls, monitor voicemails, emails, and secure messages
- Schedule and confirm consultations, follow-ups, and procedure appointments
- Professional communications with patients
- Provide appointment instructions and preparation information for procedures.
Referral & Documentation Management
- Process incoming referrals, faxes, scanned documents, and reports
- Track referral status and contact patients for booking
- Upload documents and maintain accurate records within the EMR
Coordination & Workflow Support
- Communicate with pharmacies, primary care providers, and specialists
- Manage cancellations, rebooking, and waitlists
- Monitor results and ensure timely routing of documents to the physician
In-Person Clinic Duties
- Greet and check in patients
- Assist with form completion and patient flow
- Support clinic operations during in-person clinic days
Qualifications
- Bilingual essential
- Experience in a medical or healthcare administrative role is an asset
- Strong communication and patient service skills
- Experienced with computers
- Experience with Accuro Electronic Medical Record software required
- Reliable, detail-oriented, and able to multitask
What We Offer
- $26–$28/hour, based on experience
- Currently requires on-site
- full-time hours
- Supportive and respectful work culture
How to Apply
Please submit your résumé via email.
Only shortlisted candidates will be contacted.
References will be requested.
Job Type: Full-time
Pay: $26.00-$28.00 per hour
Benefits:
Work Location: In person
