Customer Experience
Part-Time Position: Days, evenings, and weekend availability required; approximately 22 hours per week
Unionized Position
Existing Vacancy
Who we are
Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library.
The principles of equity, inclusion and belonging are present in all that we do. Everything from our spaces to our services is designed to value diversity, foster belonging and respect individual needs.
What we offer
- Comprehensive benefits
- Reliable pension
- Learning and development
- Innovative culture
- Paid time-off
What you will do
The Library Services Assistant provides a high level of customer service for all members of the community. This position is responsible for delivering reference, readers’ advisory, and technology support services, and services related to the circulation of materials. The position holder also performs a variety of duties in support of public service delivery.
In this role you will:
- Connect customers to information, including community, and internal resources
- Ensure smooth customer access to borrower services through membership registration, check in and out and renewing library materials, explaining policies and procedures and granting exceptions when appropriate, and the effective resolution of standard customer account issues and conversations
- Provide basic instruction to customers on the use of the library catalogue, print and electronic resources, public computer workstations, and printing and photocopying services
- Assist in the promotion of library initiatives and community events through material displays and poster boards
- Assist in the facilitation of select programming activities, in coordination with the Programming Outcomes team
What you bring
- Post-secondary diploma in a relevant field of study
- 1 to 2 years of library experience; 6-12 months of customer service experience
- Demonstrated ability to interact positively and build relationships with customers in a way that meets their unique needs
- Good written communication skills, including the ability to assess customer needs, listen, respond, and/or refer as required
- Ability to work in a team setting as well as independently
- Basic to intermediate technology skills with the ability to learn new technologies
- Ability to be flexible and adapt to changing needs and priorities
How to apply
If you are interested in this position, please send your resume and application form to Human Resources via [email protected] by Monday, August 3, 2026.
Please quote Library Services Assistant, Central Library (Part-Time) in the subject line. To print a copy of our application form, go to kpl.org/jobs.
We encourage applications from candidates who reflect the diversity of the Kitchener community. Kitchener Public Library is committed to employment equity and creating a workplace that reflects the values of inclusion and accessibility.
Accommodations are available throughout the recruitment process upon request.
Pay: $27.41-$32.07 per hour
Work Location: In person
