Who we are:
We are Accident Support Services International. We are a privately owned company that works in partnership with Police Services across Ontario, Alberta, PEI and Nova Scotia to provide collision reporting solutions for non-injury collisions.
The Opportunity:
You will be managing a Collision Reporting Centre office. There will also be the need to manage one or more Customer Service Representatives. This is a “working manager” role as you will be responsible for preparing collision reports, photographing damaged vehicles, and assisting drivers in the initial stages of reporting their collision to their Insurer. Training is to begin on May 5th as the new Cape Breton Collision Reporting Centre is set to open on May 8th.
As Manager, your main duties and responsibilities include:
- Responsible for the daily operations of the centre, including data quality control, record keeping, and meeting performance targets/and company objectives;
- Responsible for recruiting, hiring, and scheduling of employees;
- Responsible for the performance management of employees including all training, evaluating, and reporting;
- Greet visitors, determine their needs and direct them accordingly through the reporting process;
- Communicate the reporting process with clients and explain the necessary information required to proceed;
- Respond to telephone inquiries or forward callers to the appropriate person or authority;
- Evaluate whether a collision meets the eligibility requirements to be reported at the collision reporting centre (CRC);
- Verify driver documents (license, ownership, and insurance);
- Interview drivers to determine collision details and assist them in the initial stages of reporting to Insurance;
- Data enter information using custom software in order to produce collision reports for Police and Insurance;
- Photograph vehicle damage and upload images into collision report (to be done outdoors, in all weather conditions);
- Organize and co-ordinate workflow between CRC and Police personnel;
- Operate digital scanner to transfer paper documents to digital file database; and
- Other duties as assigned.
You would be a great fit if you have the following:
- At least 3+ years of people and management experience, including hiring and scheduling, and possessing a strong customer service background;
- Able to undergo and pass additional background testing; complete criminal background check and polygraph;
- A valid Driver’s License, and a good understanding of the rules of the road;
- A high level of emotional intelligence, and an empathetic demeanor;
- Patience and the ability to stay calm and even-keeled while adapting to a variety of situations in a fast-paced environment;
- Attention to detail, organization skills and superior time management skills;
- Excellent keyboarding, and general computer skills;
- Ability to set priorities, meet deadlines, proactively solve problems and possess a strong work ethic.
What we offer
Working with us, you will be provided with a unique work experience, as you will be the face of the company assisting citizens in reporting their collision to the Police and their insurance company. At Accident Support Services International, we provide competitive compensation packages which include health and dental benefits; continuous training; job stability; and many opportunities for career development.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- Dental care
- Extended health care
Experience:
- management: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
