Customer Support Representative
Location: Orillia, ON
Job Type: Full-Time, Permanent
Salary: $55,000 - $62,000 per year
Join Our Team
We are seeking a customer-focused, organized, and energetic Customer Support Representative to join our team in Orillia. This role is ideal for someone who enjoys building customer relationships, solving problems, supporting sales growth, and contributing to the daily success of a busy branch operation.
As a key point of contact for customers, you will play a key role in delivering exceptional service, processing orders, supporting our sales team, and ensuring customers receive the products and support they need. If you thrive in a fast-paced environment and enjoy a combination of customer service, sales support, and operational responsibilities, we'd love to hear from you.
What You'll Do
Customer Service & Sales Support
- Serve as the primary point of contact for customer inquiries via phone, email, text, and in person.
- Provide product information, pricing, and recommendations to customers.
- Prepare and follow up on customer quotes.
- Support the outside sales team by assisting with customer accounts and order management.
- Build strong customer relationships to encourage repeat business.
- Identify opportunities to upsell and cross-sell products and services.
- Follow up with customers regarding order status, delivery updates, and overall satisfaction.
Order Processing & Inventory Management
- Enter and process sales orders accurately and efficiently.
- Communicate product availability issues, backorders, and delivery delays to customers.
- Coordinate with purchasing and warehouse teams to ensure timely order fulfillment.
- Monitor inventory levels of tools and branch supplies and proactively report restocking needs.
- Assist with inventory control and stock organization.
Branch Operations
- Maintain a clean, organized, and professional customer-facing environment.
- Process point-of-sale transactions and handle front counter sales.
- Open and close cash drawers and complete daily cash balancing.
- Prepare and complete daily bank deposits.
- Ensure product displays, shelving, and promotional materials are properly maintained.
Problem Resolution
- Address customer concerns, complaints, and service issues professionally and efficiently.
- Collaborate with logistics, purchasing, accounting, and other departments to resolve order discrepancies.
- Support general administrative and operational duties as required.
Contribute to Business Growth
- Support the achievement of monthly branch sales targets.
- Participate in promotions and customer outreach initiatives.
- Share customer feedback and market insights to improve products, services, and customer experience.
Qualifications
Required
- Minimum 2 years of customer service, inside sales, order desk, or sales support experience.
- Strong communication and interpersonal skills.
- Excellent organizational skills with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable using computers, Microsoft Office, and order-entry systems.
- Professional, positive, and customer-focused attitude.
- Valid driver's license and reliable transportation.
Preferred
- Experience in retail, distribution, construction supply, industrial supply, or related industries.
- Experience with inventory management or point-of-sale systems.
- Previous experience handling cash transactions and balancing cash drawers.
- Knowledge of building materials, tools, roofing products, or construction-related products is considered an asset.
What We Offer
- Competitive salary of $55,000 - $62,000 per year
- Competitive benefits package
- Paid vacation and company holidays
- Training and development opportunities
- Supportive team environment
- Opportunity for career growth and advancement
- Stable, full-time employment with a growing company
Schedule
- Monday to Friday
- Day shift
- Full-time permanent position
Work Location
Orillia, Ontario
Apply Today
If you are passionate about customer service, enjoy building relationships, and want to contribute to a team-focused environment, we encourage you to apply.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $55,000.00-$62,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
