Role Summary
We're looking for an Emergency Response Technician who thrives in a fast-paced environment and takes pride in helping people during some of the most difficult moments they'll experience.
When homes or businesses are damaged by water, fire, storms, or other emergencies, you'll be among the first people on site to stabilize the property, prevent further damage, and begin the restoration process. You'll work alongside experienced Project Managers using established processes, not managing projects yourself, while building valuable restoration skills and industry certifications.
This is an excellent opportunity for someone who enjoys hands-on work, solving problems, and making a meaningful difference every day.
What you can expect
- Steady, year-round work
- A supportive, family-run team with experienced Project Managers
- Paid industry training and certification opportunities
- A variety of work, no two days are the same
- Opportunities to build a long-term career in restoration
What you'll be responsible for
- Responding quickly to emergency property losses involving water, fire, mold, storms, and other damage
- Stabilizing affected properties to prevent further damage and prepare them for restoration
- Operating drying equipment, extraction equipment, demolition tools, and other restoration equipment safely and effectively
- Completing assigned restoration work according to company procedures and industry standards
- Maintaining accurate job documentation and completing required paperwork
- Communicating progress, concerns, and site conditions with Project Managers and team members
- Maintaining clean, organized, and safe job sites
- Following health and safety requirements and company procedures at all times
- Assisting with demolition, debris removal, cleaning, and restoration activities as required
- Participating in the on-call rotation for after-hours emergency response
What success looks like in your first 90 days
First 2 weeks
- Learn our restoration processes, safety procedures, documentation requirements, and equipment
- Become familiar with emergency response workflows and job site expectations
By 30 days
- Confidently assist with emergency response jobs while following company standards
- Demonstrate professionalism when interacting with customers and teammates
By 60–90 days
- Independently complete assigned restoration tasks with minimal supervision
- Produce accurate documentation, maintain organized job sites, and contribute to efficient project delivery
- Continue progressing toward additional restoration certifications and technical skills
What you bring
- Positive attitude and willingness to learn
- Strong work ethic and reliability
- Ability to remain calm and organized in changing environments
- Good communication and teamwork skills
- Strong attention to detail
- Ability to follow technical directions and established procedures
Nice to have
- Previous restoration, construction, or emergency response experience
- IICRC certifications
- Working at Heights certification
- Standard or Emergency First Aid
Requirements for the role
- Ability to routinely lift 50 lbs
- Valid Ontario Class G driver's license with a clean driver's abstract
- Ability to operate company vehicles
- Willingness to participate in an on-call rotation
- Willingness to complete a criminal background check
Benefits
- Health care and dental benefits
- RRSP matching
- Profit sharing
- Paid training and certification renewals
Community & Team
We're locally owned and actively involved in the communities we serve. Team members may choose to participate in optional community initiatives such as Habitat for Humanity projects or employee-selected charitable events. Participation is always voluntary.
What to expect from the hiring process
- We acknowledge applications within 48 hours
- Short phone screen → Structured interview → References → Offer
We use automated tools, including AI, to support parts of our recruitment process. All hiring decisions are made by our team.
We thank all candidates for applying; however, only those selected for an interview will be contacted.
About DKI Miller Restoration
DKI Miller Restoration is a locally owned restoration company serving our community with emergency response, mitigation, contents cleaning, and reconstruction services. We help homeowners and businesses recover after property damage while delivering exceptional customer service during some of life's most challenging moments.
Our Commitment to Inclusion and Accessibility
DKI Miller Restoration is proud to be an equal opportunity employer. We are committed to building a diverse team that reflects the community we serve and fostering an inclusive, respectful, and welcoming environment for everyone.
If you require accommodation at any stage of the recruitment process, please let us know. We’re happy to work with you to ensure your experience is comfortable and barrier-free.
DKI Miller Restoration also leverages AI-based tools in parts of our recruitment process to help us reduce bias and improve efficiency. All applications are reviewed with care by our team, and final hiring decisions are always made by real humans.
Pay: From $19.50 per hour
Benefits:
- Dental care
- Extended health care
- Profit sharing
- RRSP match
Work Location: In person
