Avalon Master Builder is growing, and we’re excited to welcome a new Sales Assistant to our team. This is a fantastic opportunity to join a company committed to building comfortable, affordable, and energy-efficient homes — including Net Zero and Net Zero-ready communities.
If you’re a customer-focused professional who enjoys connecting with people, creating positive experiences, and supporting the home buying journey from start to finish, we’d love to hear from you.
Role Overview
We’re looking for a personable and detail-oriented Sales Assistant to support our sales team and enhance the customer experience within our showhomes and communities.
In this role, you’ll be a key point of contact for prospective homeowners — ensuring a welcoming environment, supporting the sales process, and helping guide customers through their home buying journey.
Hours & Schedule
- This is a part-time to full-time role ranging from 28 to 40 hours per week
- Team members typically work 5 days per week
- Showhome hours are typically as follows:
Monday – Thursday: 2:00 PM – 8:00 PM
Friday – Sunday: 12:00 PM – 5:00 PM
Key Responsibilities
1. Customer Experience Excellence
- Deliver a welcoming, professional, and engaging experience for all visitors and homeowners
- Understand customer needs, preferences, and budgets
- Provide clear and accurate information on homes, pricing, options, and timelines
- Respond promptly to inquiries and address concerns with care and professionalism
- Actively seek and incorporate customer feedback to continuously improve the experience
2. Showhome Presentation & Maintenance
- Ensure showhomes and sales centres are clean, organized, and inviting at all times
- Assemble and maintain sales packages and marketing materials
- Update colour boards and ensure displays reflect current offerings
3. Customer Journey Support
- Assist with homeowner walkthroughs and ensure homes reflect selected options
- Stay up to date on pricing, specifications, and product changes
- Identify and address deficiencies or issues proactively
- Support a safe environment by following Avalon’s safety program and ensuring visitors do the same
4. Sales Administration & Coordination
- Prepare offers to purchase and support documentation processes
- Conduct basic market research to support the sales team
- Provide updates to customers throughout construction and during possession
- Maintain consistent communication and engagement throughout the home buying journey
5. Events & Team Collaboration
- Assist in planning and executing sales and community events
- Attend Avalon corporate events as a representative of the brand
- Contribute to a positive, customer-centric culture within the sales team
What You Bring
- Previous experience in customer service, sales support, or a related role
- Strong interpersonal and communication skills, with a natural ability to build rapport
- Highly organized with strong attention to detail and follow-through
- A proactive, solutions-oriented mindset
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Comfort working with CRM systems and general administrative tools, experience with HubSpot is considered an asset.
- Alignment with Avalon’s core values: Accountability, Sustainability, Agility, and Passion
- Valid driver’s license and access to a reliable vehicle is an asset
About Us
Avalon is an innovative and progressive family-owned company that has been building homes in Alberta since 1983. We’re proud to offer a collaborative and values-driven culture that emphasizes connection, growth, and well-being.
We offer a competitive compensation package, extended health benefits, and opportunities for ongoing education and development.
Avalon is an equal opportunity employer that welcomes diversity in all our workplaces.
Job Type: Part-time
Work Location: In person
