Here is the updated job description, enhanced to highlight company growth, scaling operations, and strategic impact:
Job Title: Operations Manager (Growth & Operations Lead)
Location: Toronto, GTA (Hybrid / Field Operations)
Company: Maycare Cleaning · 美佳清洁
Employment Type: Full-time
About Maycare Cleaning
At Maycare Cleaning, we are a fast-growing residential, commercial, and facility services provider operating across the Greater Toronto Area and Los Angeles. With over 20,000+ completed cleans and a 4.9-star rating, our brand is built on quality, transparency, and trust.
We are currently at a pivotal inflection point in our business. As we scale our footprint, expand our commercial service lines, and capture market share across new territories, we are seeking a dynamic, forward-thinking Operations Manager to serve as a key growth driver for our company.
The Opportunity: Drive Strategic Growth & Scale Operations
This is not just an administrative or day-to-day coordination role—this is an opportunity to directly shape the growth trajectory of Maycare Cleaning.
As Operations Manager, you will hold the keys to operational scalability. By optimizing team efficiency, maintaining peak service quality, expanding high-value commercial accounts, and building high-performing field teams, you will directly influence company profitability, customer expansion, and brand reputation. If you are an entrepreneurial leader who thrives on building scalable systems, driving high team performance, and turning operational excellence into business growth, this role is built for you.
Key Responsibilities1. Scaling Operations & Team Leadership
- Build & Scale Field Teams: Recruit, hire, and train high-performing cleaning crews and facility technicians to match our rapid business expansion.
- Leadership & Performance: Drive team performance, retention, and morale through structured training, ongoing evaluation, and accountability.
- Standardization: Establish standardized operating procedures (SOPs) that ensure consistent 5-star service delivery as the business scales.
2. Operational Efficiency & Strategic Logistics
- Route & Capacity Optimization: Design and refine smart scheduling and dispatching strategies across GTA zones to maximize daily job capacity and reduce travel downtime.
- Inventory & Resource Management: Oversee cleaning supplies, equipment maintenance, and fleet logistics to ensure operational readiness while controlling overhead costs.
- KPI & Profitability Tracking: Track key operational metrics—such as job completion efficiency, re-clean rates, and labor margins—to directly improve bottom-line revenue.
3. Service Quality & Brand Protection
- Quality Assurance: Execute routine and random field audits across residential and commercial sites to maintain our top-tier market standing.
- Accountability: Safeguard our 24-hour Re-Clean Guarantee by swiftly handling customer feedback and turning challenges into long-term client loyalty.
4. Commercial Account Growth & Expansion
- Client Retention & Upselling: Partner with commercial clients (offices, clinics, retail spaces) to identify opportunities to expand service offerings (facility repairs, groundskeeping, deep cleans).
- Cross-Functional Collaboration: Work closely with executive leadership to implement operational strategies that support major contract acquisitions and geographic expansion.
Qualifications & Requirements
- Proven Operational Leadership: 3–5+ years of operations management experience in house cleaning, commercial facilities, property management, or field services.
- Growth Mindset: Strong business acumen with a track record of driving operational efficiency, team scaling, and revenue growth.
- Bilingual Capability: Fluent in English and Mandarin (written and spoken) to communicate effectively with internal teams and diverse business partners.
- Logistics & Tech Skills: Hands-on experience with field management software, CRM systems, route planning tools, and performance analytics.
- Mobility: Valid driver’s license, clean driving record, and access to a reliable vehicle for site inspections across the GTA.
What We Offer
- Competitive Compensation: Attractive base salary + profit/growth-based performance bonuses.
- Impact & Career Advancement: Direct access to company leadership with room to grow into executive operations roles as Maycare expands.
- Benefits & Perks: Health & wellness package, paid time off, and full fuel/mileage reimbursement for field work.
Pay: $30.00-$40.00 per hour
Experience:
- cleaning company management: 1 year (preferred)
Language:
Work Location: Hybrid remote in North York, ON (York District)
