We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.
Garland Commercial Ranges is looking for an Aftermarket Customer Service Representative!
The Aftermarket Customer Service Representative provides advanced customer support to customers, service agencies, and sales teams regarding equipment service, order management, and technical inquiries. This role serves as a key liaison between customers and internal technical, engineering, sales, and operations teams to ensure timely issue resolution and a high level of customer satisfaction. The position requires strong technical aptitude, customer service experience, and the ability to manage inquiries from initial contact through resolution.
Reporting to the Mgr. Technical Service I, this position is based in our Mississauga, Ontario, facility. This is a full-time, permanent role that is a replacement.
Major Accountability:
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Deliver high‑quality communication and customer service support to internal and external stakeholders.
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Record and report complex warranty, service, product, and order‑related issues through cross‑functional collaboration.
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Maintain accuracy and ownership of customer, service, and technical records.
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Support team goals related to customer satisfaction, responsiveness, and issue resolution.
Key Tasks & Responsibilities:
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Provide technical and customer service support via phone and email to customers, service technicians, service agencies, and sales teams.
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Acts as liaison between customer and internal teams (technical service, engineering, sales, customer service, operations) to resolve service and order issues.
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Identify root causes of service inquiries and recommend appropriate solutions or next steps.
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Maintain accurate service orders and customer documentation in applicable systems
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Respond to routine correspondence and follow up on open issues until resolution
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participate in ongoing product, system, and process training.
Qualifications
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Specialized Skills, Knowledge, and Abilities
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Strong technical aptitude with the ability to understand and explain equipment operation and service concepts
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Excellent verbal and written communication skills with a customer-focused approach.
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Strong problem-solving and analytical skills.
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Ability to manage priorities in a fast-paced environment with minimal supervision.
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Proficient in Microsoft Office (Word, Excel, Outlook) and service/order management systems.
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Ability to collaborate effectively across departments with external partners.
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Associate’s degree/Technical Degree in Business, Technical.
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3-5 years of experience.
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5 years of experience in lieu of a degree.
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Heavy computer use.
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Normal office environment; must be able to sit for long periods
Artificial Intelligence Disclosure
We may use artificial intelligence‑enabled tools to assist with certain aspects of the recruitment process, such as screening or assessment. These tools support—but do not replace—human decision‑making
- Garland, a Welbilt brand, has been a leading manufacturer for over 60 years, designing and producing a full line of commercial ovens, ranges, griddles, grills, conveyor ovens & countertop cooking equipment. The products are sold to leading fast food chains as well as independent restaurants in over +100 countries. The facility, based in Mississauga, supports our Garland brand and is a division of Ali Group.
For more information about Garland, visit www.garland-group.com
To explore more Career opportunities at Welbilt, visit https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=20b91199-7058-4d99-8092-cf8b9bd66aa4&ccId=9200748522929_2&lang=en_CA.
Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business needs.
