Position Summary - The Pool Supervisor have strong people skills and be positive in dealing with public. The Pool Supervisor requires the ability to make quick and decisive conflict & emergency resolving decisions. The position requires the skills of an individual who is both strong in leadership skills and rule enforcement minded for both staff and pool user’s safety. The position also requires a strong sense for cleanliness, for both the proper pool maintenance and change room facility.
Pay for this position is $26.00 per hour.
Major Duties & Responsibilities:
- Responsible for making decisions regarding patron safety and ensuring lifeguard to bather ratios are adequate
- Designated as a person in charge of emergency procedures and action plan for Pool staff
- Responsible for creating and adjusting pool staff work schedules and assignment of extra tasks
- Responsible for assisting with coordinating tasks during start up and shut down of the facility
- Provide excellent customer service to all internal and external customers
- Responsible for completing reports; shift reports, incidents, and accidents
- Ensure that proper chlorination & water quality is maintained, and records kept
- Ensuring staff performs their duties in a safe and efficient manner
- Monitoring of Ticket office
- Payroll input and staff vacation management
- Delegating cleaning and snow & ice maintenance tasks relating to the safe operation of the facility, works with maintenance manager when needed.
- Updates manuals as required, posts current memos and info, keeps all pool staff informed
- Keeps the Head Lifeguard (s) informed and make recommendations for improvements or changes
- Lead and participate in regular scheduled in-service training sessions and meetings throughout the year
- Perform routine custodial duties in the aquatics area including but not limited to patron and staff change rooms, and pool deck
- Required to keep certifications current
- Participates in the recruitment, interviewing, onboarding, and training of aquatic staff, in collaboration with Human Resources
- Responsible for progressive disciplinary actions in accordance with organizational policies, including verbal warnings, written warnings, performance improvement plans, and documentation
- Conducts regular performance evaluations and provides ongoing coaching, feedback, and mentorship to pool and lifeguard staff
- Ensures compliance with organizational policies, safety regulations, and standards of conduct, addressing non-compliance promptly and professionally
- Assists in the investigation and resolution of staff or patron complaints, escalating issues as required
- Supports staff retention and morale by promoting a respectful, inclusive, and safety-focused workplace culture
- Oversee safe temperature management and bather load limits specific to hot pools and soaking areas
- Ensure staff enforce health and wellness guidelines related to prolonged soaking, dehydration risks, and medical advisories
- Works with management to ensure signage, guest education, and risk communication related to hot springs use are current and clearly communicated
- Co-operate and accept other assignments as and when required.
Minimum Qualifications & Skills:
- Current NLS certifications
- Current CPR-C certifications
- Minimum of 5 years of previous Lifeguarding experience
- Pool Operator Certification an asset.
