Restore Manager, Fergus - Position Description
Position Reports To: Director, Restores
Location: Fergus Restore, 900 Tower St S, Fergus, ON N1M 3N7
Key Relationships: Restore team, truck team, volunteers, donors, customers, admin & finance teams.
Who we are:
Habitat for Humanity Guelph Wellington creates housing affordability within multiple projects throughout Guelph and Wellington County. Its leadership in this area relies on the support from multiple partnerships, investors, donors, and the revenue raised from the operations of its retail resale stores.
Position Summary:
The Habitat Fergus ReStore is a retail store selling donated new and used building/renovation material and furniture. The ReStore manager, reporting to the Director, ReStores is responsible for the daily, on-site supervision of all store operations including shipping and receiving, inventory management, customer service, cash sales, store layout and product display, and staff and volunteer supervision.
Duties and Responsibilities
Supervision:
· Assess store staffing needs in consultation with Director, ReStores on an on-going basis
· Training and supervision of staff (3-6) and volunteers (2-6 per shift) including scheduling and ensuring consistent shift coverage
· Ensuring training and compliance with Health & Safety programs for all staff and volunteers
· Conduct regular staff meetings and daily “stand-ups” to manage tasks and priorities
· Scheduling volunteers and overseeing sign-in and logging of hours in Better Impact program
· Developing task/function descriptions for volunteers that reflect shifts in inventory
· Training and coaching of staff in working and developing volunteer engagement
· Conducting yearly performance reviews for reporting staff
· Provide orientation and training for all new staff hires
Store Operations:
· Cash management include operating point-of-sale system (Cluster), maintaining cash drawer floats, overseeing of opening/closing procedures and daily bank deposits, maintaining petty cash
· Store organization including regular cleaning, housekeeping and maintenance (both interior and exterior)
· In consultation with Director, ReStores assess store layout on regular basis.
· Customer service including sales, telephone calls, complaint resolution
· Managing donation screening
· Conducting daily safety checks of all store areas
· Ensuring observance of all applicable HabitatGW policies and procedures
Inventory Management:
· Receiving product including tracking of donations to ensure appropriate donor management
· Pricing and Inventory control ensuring that product is screened, priced, processed and moved to sales floor in a timely manner
· Marketing and promotion including basic web-based programs
· Other duties may be assigned as needed.
Performance Metrics:
· As determined upon hire
· Code of Conduct adherence
Relevant Skills and Abilities:
· Basic knowledge of building materials, DIY techniques
· Understanding of the retail thrift sector
· 3-5 years retail management experience
· Knowledge of safe work practices including use of power tools and other equipment
· Strong entrepreneurial skills and sound judgement
· Physically able to lift and consistently carry up to 25 kg unassisted
· Effective time management and organization
· Demonstrated team building and coaching skills
· Strong interpersonal skills in client and volunteer relations
· Excellent verbal and written communication skills
· Proficiency with Microsoft Office 365 computer-based programs
Other Requirements:
· Valid Ontario Driver’s G License must be maintained, along with access to your own vehicle as may occasionally required
· CSA approved footwear
· Current Police Record Check required on hire with annual updates
Hours of Work:
· 40 Hours per week – could include weekend – store operates from Mon – Sat (closed Sunday)
· Must be available to work 8-hour shifts during the operational hours of the store on any operational day (between the hours of 10 AM - 6 PM weekdays; 9AM – 5PM Saturdays)
· Schedule to be determined upon hire
Pay: From $51,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Store discount
Work Location: In person
