Furniture Bank is a registered charity and social enterprise based in Etobicoke. We redistribute gently-used furniture and housewares from donors in the community to families and individuals experiencing furniture poverty or displacement. Our mission is simple: change lives by giving people the stability and dignity of a furnished home. We’ve been doing this since 1998, and we’re scaling.
Role Type: Full-time, Permanent — Remote
Compensation: $23 per hour
Reports To: Sales Supervisor
Schedule: Monday–Friday, 8:00 AM–4:00 PM
Location: Remote — Dedicated home workspace required. In-person at Etobicoke when required.
Posted: June 5 — Posting closes when we find the right perso
At Furniture Bank, we don't just offer a pickup service — we fuel a movement. Every piece of furniture collected generates revenue that moves a family out of displacement and into a home. As a Sales Associate, you aren't an appointment setter. You're a storyteller, a closer, and the frontline of our social enterprise.
Every conversation you have — every inquiry you convert — keeps good furniture out of landfill and puts dignity back into someone's life. That's what's at stake on every call.
Before you apply, read this carefully. This role rewards the right person enormously — but it's not for everyone.
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Emotional intelligence: You will speak with people at vulnerable moments — arranging pickups from an estate, a move after displacement, a fresh start after hard times. We don't need customer service robots. We need people with the emotional intelligence to treat every caller with dignity while never losing sight of the outcome that funds our mission.
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High-volume multitasking: This isn't a slow-paced boutique. You'll be managing live phone calls, email conversations, and SMS threads simultaneously — coordinating appointments for both pickups and drop-offs. If you get overwhelmed by a ringing phone, this isn't the fit.
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Competitive edge: We have targets to hit. Those targets represent beds for children and stability for families in need. You need to be motivated by the close — knowing that every converted inquiry keeps furniture out of landfill and puts dignity back into a home.
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AI-forward mindset: We use AI in our day-to-day work to create efficiency and focus our energy where it matters. We're not looking for AI experts — just people who are open to AI being an integral part of how we operate, and willing to learn as our tools evolve.
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Close with purpose: Use your sales skills to convert inquiries into revenue that funds our charitable programmes. Every booked appointment is a direct act of social and environmental good.
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Be the voice: Manage high-volume phone, email, and text interactions with care — ensuring every person feels heard and valued from first contact to confirmed appointment.
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Bridge the gap: Help donors and customers understand that whether their contribution is financial or a truckload of furniture, it's a direct act of environmental and social good. You make that connection real.
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Wear multiple hats: This is not a one-thing-at-a-time desk job. You will juggle live phone calls, respond to texts, and clear an inbox — all while educating a customer about why their furniture removal appointment matters. Salesperson, social advocate, and logistics coordinator: sometimes all at once.
Experience & Setup
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2+ years of experience in fast-paced inbound sales — phone, SMS, and email. You've worked a busy queue before and you know how to stay sharp through it.
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Salesforce CRM proficiency, or demonstrated ability to learn a CRM quickly.
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Proven track record of hitting targets in a role where the close matters.
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Dedicated, quiet home workspace with reliable internet. This is a remote-first role — your environment matters.
Skills & Attributes
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Strong written and spoken English across phone, email, and SMS.
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Comfort with technology and an openness to learning AI tools as part of your daily workflow.
Values & Approach
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Genuine alignment with our mission — you believe a furnished home changes lives, and that comes through in how you talk about it.
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Alignment with our values: Empathy, Integrity, Collaboration, Resilience, Change Agent
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$23/hour starting rate
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Full extended health benefits after 3 months (dental, vision, prescription)
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Paid vacation and sick time
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Monday–Friday schedule — no evenings, no weekends
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Remote-first — no daily commute
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In-person at Etobicoke when required
Include your answers alongside your application. Two to four sentences each is plenty — we're looking for thoughtfulness, not length.
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Mission & Emotional Intelligence: We serve people at real turning points — estate clearances, moves after displacement, fresh starts. Describe a time you handled a difficult or emotional conversation with a customer while still achieving a good outcome for everyone involved?
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High-volume multitasking: You'll be managing a high volume of live phone calls, email conversations, and SMS threads simultaneously, while coordinating appointments for both pickups and drop-offs. Describe how you stay organized under pressure, especially when everything demands your attention at once.
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Why Furniture Bank: What specifically about Furniture Bank's mission brought you to apply? We read every answer — be direct.
Furniture Bank does not use AI to screen, score, or filter applications. Every application is reviewed by a member of our team. We may use AI tools elsewhere in our work, and we’ll talk openly about that during interviews.
Apply directly through our careers page at furniturebank.org/careers. Posting closes when we find the right person.
Furniture Bank is committed to an inclusive, accessible recruitment process under the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you need an accommodation at any stage of the application or interview process, please reach out through our careers page and we’ll work with you in confidence.
Furniture Bank is an equal-opportunity employer. We welcome applications from people of all backgrounds, including members of equity-deserving communities. We thank all applicants for their interest; only those selected for an interview will be contacted.
The pay range for this role is:
23 - 23 CAD per hour(Remote)
