We are looking for part-time and full-time permanent folks. We're not currently hiring summer-only candidates for these positions, but we're always looking for amazing people to join us as baristas and in back-of-house roles.
What we offer
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A fun, flexible, non-discriminating environment.
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A place that values your ideas, initiative, and creativity.
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Ongoing learning and development.
What you bring
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Great coffee skills
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A welcoming, friendly customer-centric personality.
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Ability to train and manage a small, creative team of coffee professionals.
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Experience working in a 3rd wave cafe is a great asset.
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Bilingual is an asset for our Orleans or Montreal Rd locations and a requirement for our Aylmer location.
DESCRIPTION
As a senior barista/assistant manager at BBCR, your primary role is to provide leadership for your team, set the bar for excellence, adhere to and enforce optimal health and safety standards and compliance, maintain exemplary customer relations, and act as an ambassador for the company. You are expected to adhere to the company policies and procedures and to support your team to do the same.
As the Senior Barista, you are expected to be PART of the team, which requires you to be present on the floor as much as possible. Your role is to ensure your team has the tools and support they need to do their best work and to foster a workplace culture that is fun, team-oriented, safe, and professional. You are expected to provide ongoing guidance and encouragement, and to provide feedback to senior management when discipline is necessary. Effective communication and consistent accountability are key.
MAIN DUTIES
Team Management
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Maintain open lines of communication with your team, such as one-on-one meetings, and regular interpersonal communication that promote staff engagement and encourage conflict resolution
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Communicate operational changes, such as new products or procedures.
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Ensure that your team is aware of and has access to all company policies and procedures, including Health & Safety, Violence & Harassment, Accessibility & Inclusivity policies and programs
Training
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Training for all cafe staff related duties.
- Ensure that all staff complete training in compliance with the Ministry of Labour, the Employment Standards Act, WHMIS, and MAPAQ where required.
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Ensure that all staff provide a valid Smart Serve number, Food Handler's certification, or MAPAQ as required.
Customer Service & Service Recovery
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Maintain exceptional customer service standards and ensure that a genuine, hospitable experience is the goal of every customer interaction
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Ensure that all staff are aware of the service recovery protocol and, where possible, on-the-spot conflict resolution
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Ensure that you are taking prompt action where service recovery is required
Quality Assurance
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Ensure the quality of all food and beverages is maintained to the highest standard
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Ensure that staff safely handle and prepare all food and beverages, adhering to Safe Food Handler standards
Checklists
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Ensure that checklists cover all the necessary tasks in order to maintain an impeccably clean, safe, appropriately stocked, and well-maintained store
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Hold staff accountable for inadequate and/or missed duties and tasks
Scheduling
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Aim to provide the team with a schedule at least two weeks in advance.
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Ensure staff know how to properly book time off and change their availability via our corporate tool.
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Ensure appropriate staffing levels and manage labour effectively and in accordance with Ministry of Labour standards.
Inventory Management
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Placing orders from company-approved suppliers and / or working with our senior management team for par lists to maintain stock levels.
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Follow a consistent ordering schedule that ensures that you do not run out of stock and that keeps waste at a minimum.
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Clearly label and date your products to ensure proper rotation.
JOB TYPE
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Full Time (32+ hours a week)
ADDITIONAL PAY
SCHEDULE
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Up to 8-hour shifts
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Holidays
JOB TYPES
SALARY
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Starting from $18.50 per hour based on experience and abilities.
BENEFITS
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Casual dress (BBCR shirts are part of the uniform)
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Discounted or free food
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Flexible schedule
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Store discount
WORK LOCATION
