UNLIMITED POSSIBILITIES AHEAD.
Position: Parts Advisor
Status: Full-Time
Dealership: NewRoads Subaru Newmarket, a division of OpenRoad Auto Group
Department: Parts
We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.
If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!
A Career at OpenRoad Means You’ll Enjoy:
Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Chevrolet Cadillac Buick GMC, Chrysler Dodge Jeep Ram, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
Amazing associate Incentives
Internal and External, Training & Development opportunities for skill development and growth
Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
Recognition and Engagement Events!
ROLE & RESPONSIBILITIES:
Handle parts requirements of customers through counter service and sales;
Prepare detailed invoices and customer statements;
Supplying parts quotes and sales to service, internal, retail, and wholesale clients;
Assist with shipping as necessary;
Supply service technicians with parts ordered through parts requisition forms;
Answer phone calls on an ongoing basis;
Maintain the inventory and cleanliness of the Parts Department;
Verify receiving shipments by checking order against the packing list;
Assist in keeping parts clean and shelf section area stocked and orderly;
Follow-up on shortages and expedite through reporting to Parts Manager;
Ensure accuracy in all transactions, inventory, and procedures;
Work in partnership with department managers and employees to maximize store sales and in-store presence;
When necessary, help in the delivery of parts to clients;
Personal Protective Equipment (safety glasses and safety shoes) to be worn at all times when necessary;
Performs other duties as required
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Auto industry experience
Knowledge of PBS is considered an asset
Minimum 2-year telephone-based customer service experience.
Possess exceptionally strong telephone communications skills.
To be a dealership/brand advocate promoting extraordinary customer service.
Must be detail-oriented, thorough, and able to work independently.
Is knowledgeable about dealership operations.
Flexibility and adaptability.
The desire for continuous professional growth and improvement.
Problem-solving.
Ability to work effectively and congenially with others in the department and the dealership.
Ability and aptitude to establish rapport with customers over the telephone.
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
This job posting is for an existing position within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.
OpenRoad Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.
We thank all applicants in advance, however, only those considered for an interview will be contacted.
JOIN US AND GROW WITH US!
