Are you a project manager who can orchestrate a chaotic rollout without breaking a sweat?
Are you a line cook who screams "Yes, Chef!" and thrives in the middle of a dinner rush?
Are you a barista who tackles a line out the door with absolute precision?
If you love the fast-paced energy of the hospitality industry but are ready to transition your skills into tech—while making better money and breaking out of the kitchen—we want to talk to you.
We are MYR, and we build point-of-sale (POS) software designed specifically to ease the day-to-day chaos that quick-service restaurants face.
We are looking for a Customer Success & Support Specialist to join our team. Notice we said Success, not Sales. Our product is so vital to restaurant operations that it sells itself; our mission is to ensure our restaurant partners know how to use it to crush their goals and keep their operations running flawlessly. We don't do corporate fluff, we don't lie, and we don't micromanage. We work hard, solve problems fast, and genuinely care about our clients' peace of mind.
What You’ll Do (The Day-to-Day)
- Be the Technical Help-Desk Hero: Act as the first line of defense when a restaurant hits a snag. You will actively manage our inbound support lines and ticketing queue, diagnosing issues on the fly. Whether a receipt printer disconnects, an iPad app drops offline, or a payment terminal glitches mid-rush, you’ll dive in to troubleshoot and fix it fast.
- Master the Tech Stack: Become an expert on the MYR platform (including our Kitchen Display Systems, mobile ordering apps, hardware configurations, and third-party delivery integrations like Uber Eats and Skip). You need to be able to calmly and clearly walk a frantic kitchen manager through a technical solution over the phone.
- Own the Onboarding & Setup: Guide new restaurants from the moment they sign up to their very first "live" service. This means help building out their digital menus, configuring custom tax rates, training their staff so they are confident on day one.
- Drive Adoption & Retention: Proactively check in with existing partners to ensure they are maximizing the platform, introducing new features that can save them time and money, and keeping them happy MYR clients for life.
Schedule & Work Environment
- Hybrid Flexibility: This role is hybrid. You will work full-time from our office during your initial probationary period so we can get you fully trained and up to speed on our tech. Once you pass probation, you'll unlock the flexibility to work from home/remotely from time to time.
- Weekend Support Coverage: Restaurants don't stop on the weekends, and neither does our support. While the standard schedule is Monday to Friday, this role requires rotating weekend phone support coverage. When you are on call, you are the lifeline our partners rely on during their busiest shifts.
Must-Have Experience
To understand our clients, you have to have walked in their shoes. You must have worked in at least one of the following high-pressure roles:
- Project Manager at a fast-moving company or agency (you know how to build a timeline, stick to it, and keep clients happy)
- Line Cook or Kitchen Manager at a high-volume restaurant
- Store Manager or Shift Supervisor at a Quick-Service Restaurant (QSR)
- Account Manager at a fast-paced creative agency
- Executive Assistant to a highly demanding team
What We Offer
- Compensation: Competitive base salary + performance bonuses based on customer retention and successful onboardings. (SPIFs (for closing deals)
- Paid Time Off: Up to 3 weeks of paid vacation annually (accrued monthly throughout the year, meaning you earn more time off the longer you crush it with us).
- Sick Leave: 5 paid sick days per year to ensure you can take care of yourself when you need it.
- Health & Wellness: Comprehensive health, dental, and vision care, plus a gym membership.
- Perks: Stock options, occasional company events, office snacks
The Details
- Job Type: Full-time
- Education: Secondary School required
- Experience: 1+ years of customer service preferred (hospitality experience heavily weighted)
How to Apply
If you know what it takes to survive a Friday night rush and want to help other restaurants do the same, we want to hear from you.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Stock options
- Vision care
- Work from home
Education:
- Secondary School (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Montréal, QC H3B 1A7
