The Opportunity:
Red River Co-op is recruiting for the position of Customer Service & Logistics Coordinator , for our Energy Office, located at 940 Redonda Ave Winnipeg. This is a full-time, position reporting to the Manger.
Position Summary:
Reporting to the Commercial Energy Logistics Manager, the Customer Service & Logistics Coordinator is responsible for providing excellent customer service while supporting day-to-day warehouse, fuel, lubricant, and hardware operations. This role combines customer interaction, order processing, dispatch coordination, inventory control, and administrative reporting in a fast-paced, high-responsibility environment.
Essential responsibilities of the position include the following:
Act as a frontline representative, delivering professional and friendly service to customers in person, by phone, and electronically.
Take and process customer orders accurately; coordinate deliveries and pickups in a timely manner
Perform data entry, order entry, and reporting using POS, dispatch, and inventory systems
Support dispatch operations by coordinating deliveries, maintaining schedules, and communicating with drivers and team members
Receive, inspect, and organize incoming product; ensure inventory accuracy and proper storage
Operate Point-of-Sale (POS) systems including cash handling, opening/closing, and product file maintenance
Maintain retail floor inventory and display, including stocking and merchandising products, assist with inventory counts, cycle counts, and discrepancy resolution utilizing various computer applications.
Prepare administrative reports and maintain accurate records for inventory, sales, and dispatch activities
Maintain a clean, safe, and organized work environment while following all safety procedures.
Support daily operations and assist management as required.
A full responsibility list will be provided to candidates selected for interviews.
About You:
To be successful in this role, you will bring the following skills and competencies:
- Strong customer service and communication skills.
- Highly detail-oriented with accurate data entry abilities.
- Comfortable using multiple computer systems and technology platforms.
- Ability to multi-task and prioritize in a fast-paced environment.
- Experience in office administration with commercial industries, retail, warehouse, fuel/petroleum, or hardware environments considered an asset.
- Experience with various computer systems including Microsoft Word, Excel, SharePoint, etc.
- Previous experience with inventory, POS, dispatch, or ERP systems preferred.
- Forklift and pallet jack experience is an asset.
Reliable, dependable, and safety focused.
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Work Environment:
Fast-paced, customer-focused environment that supports office, retail, fuel and logistics and occasional warehouse responsibilities.
Regular interaction with customers, drivers, vendors, and internal team members in person, through counter service, by phone, and email.
Requires strong organizational skills, adaptability to changing priorities, a safety- focused mindset , and the ability to collaborate effectively with team members, drivers, and management to support smooth daily operations.
Core Competencies:
- Customer-focused
- Organized and detail-driven
- Tech-savvy and adaptable
- Strong problem-solving ability
Positive, professional attitude
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Red River Co-op welcomes applications from people with disabilities. Reasonable accommodations are available upon request during the assessment and selection process by contacting the Human Resources Division at (204) 631-4600, or [email protected], or in person at 10 Prairie Way in Winnipeg.
Total Rewards:
Red River Co-op offers a comprehensive total rewards package including group insurance, a strong pension plan, and an employee discount. Advancement opportunities abound in the Co-operative Retailing System, and we encourage ongoing professional development along with up to 100% reimbursement for post-secondary course work. Additional details will be shared with candidates as part of the interview process.
