Do you want to experience life in Whistler, BC - Canada’s premier ski resort town?
Pan Pacific Whistler is currently looking for a Guest Service Agent to join our team. As part of the Front Office team, you’ll be one of the first points of contact for our guests, helping create a welcoming and memorable experience from check-in to check-out.
This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.
If you’re interested or would like to learn more, we’d love to hear from you - apply now!
As Guest Services Agent, your primary duties will be to:
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Providing pre-arrival services including communications, reservations and Guest Service bookings and Information.
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Providing arrival experience services, including greeting guests, checking guests in, providing luggage and ski storage information, as well as portering, shuttle service, car valet and concierge duties.
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Providing in-house services, including cashiering and foreign exchange, bell and concierge services.
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Assisting other departments, such as Housekeeping and F&B, to ensure a consistent delivery of positive guest experiences.
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Providing departure services including luggage pick-up and storage, check-out services and helping guests as needed.
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Providing accurate and timely information about events and services available to guests.
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Promoting food and beverage and retail partners.
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Providing directions to locations within and outside of the hotel.
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Maintaining an organized system of current written information about all local events and services offered by approved suppliers and service providers.
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Providing overnight front desk coverage if required in the event of sickness or emergency, upon request by the Front Office Manager
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Performing other duties as assigned by the Front Office Manager or Duty Managers.
