Our client is looking for an experienced and client-focused IT Support Specialist to join their growing team. This role is ideal for someone who enjoys solving technical challenges, working directly with businesses, and delivering high-quality IT solutions in a fast-paced environment.
The successful candidate will bring strong technical expertise, a proactive mindset, and the ability to build positive relationships with clients while supporting a wide range of IT infrastructure and systems.
Responsibilities:
- Deliver remote and onsite technical support to small and medium-sized business clients
- Install, maintain, and troubleshoot:
- Windows and Mac desktop/server environments
- Mobile devices including iOS and Android
- Network infrastructure such as routers, switches, wireless access points, firewalls, and VOIP systems
- Assist with IT projects from planning through implementation, including timelines, documentation, and deployment
- Manage and update support tickets with detailed notes and resolutions
- Coordinate service requests and project schedules with clients and internal teams
- Monitor and prioritize support requests, incidents, and ongoing projects
- Work alongside third-party vendors to resolve escalated technical issues
- Recommend and implement effective technology solutions for clients
Requirements:
- Post-secondary education in Information Technology or a related field, or an equivalent combination of education and experience
- Minimum 3+ years of hands-on IT support experience, ideally within an MSP environment
- Strong understanding of:
- Computer hardware and software
- Networking and TCP/IP
- Microsoft Exchange and Office 365
- Windows RDS/Terminal Services
- Virtualization technologies
- Mobile device support
- Experience configuring and managing:
- Active Directory
- Domains and Group Policies
- Azure AD / Microsoft Entra environments
- Strong troubleshooting and analytical skills with a solutions-driven approach
- Excellent communication and customer service abilities
- Organized, dependable, and capable of managing multiple priorities effectively
- Team-oriented with a professional attitude and strong attention to detail
Nice-to-Have Skills
- Experience with Linux systems and scripting tools such as PowerShell
- Exposure to programming languages including Python, PHP, .NET, or Perl
- Understanding of cybersecurity best practices and data privacy principles
- Industry certifications such as Microsoft, Cisco, VMware, or Citrix
- Experience designing and implementing IT solutions for SMB environments
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $55,000.00-$65,000.00 per year
Work Location: In person
