Position Overview
The Service Manager is a fast-paced, high-impact leadership role responsible for overseeing day-to-day service operations and ensuring the delivery of high-quality support to customers. This position is ideal for a highly organized and proactive individual who thrives in a dynamic environment and can effectively manage multiple priorities.
Reporting to the Operations Manager, you will lead a team of service technicians, provide technical expertise in CHP/Power Generation systems, and play a critical role in maintaining system performance, customer satisfaction, and operational efficiency.
Key Responsibilities
Service Operations & Planning
- Coordinate and schedule service activities to ensure efficient resource utilization and timely project completion
- Maintain a rolling 6‑month service forecast and ensure parts, tools, and resources are aligned with upcoming work
- Oversee service order lifecycle (open, review, close) while minimizing work-in-progress (WIP)
- Manage time-sensitive service requests within a structured workflow to support operational continuity
Team Leadership & Development
- Lead, mentor, and support a team of service technicians, providing technical guidance and direction which can be in the evenings and weekends as well.
- Facilitate daily communication and weekly team meetings to drive alignment and performance
- Oversee technician training, development programs, and annual performance reviews
- Plan workforce capacity and recruit additional technicians as needed to support growth
Customer & Stakeholder Engagement
- Build strong customer relationships by understanding needs, resolving issues, and ensuring high levels of satisfaction
- Prepare service and parts estimates and support customers with technical solutions
- Collaborate with sales and project teams to identify service upgrades, expansions, and optimization opportunities
- Provide regular updates and operational feedback to the Operations Manager
Technical & Service Excellence
- Ensure adherence to OEM maintenance schedules to maintain system performance and reliability
- Promote best practices in service delivery, safety, and quality standards across all activities
Performance, Reporting & Administration
- Monitor service KPIs to evaluate operational performance and drive continuous improvement
- Maintain accurate service records, reports, and documentation
- Review field service reports and technician expenses to ensure accuracy and accountability
- Develop and manage service budgets to ensure cost-effective operations
- Coordinate warranty claims with the parts department
- Ensure compliance with health, safety, and industry regulations
What Makes This Role Unique
- High-impact position critical to maintaining smooth operations and customer success
- Fast-paced, dynamic environment with opportunities for ownership and decision-making
- Ideal for a highly organized professional who excels at managing competing priorities
Pay: $90,000.00-$140,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Vision care
Language:
Licence/Certification:
- Driving Licence (required)
- Passport (required)
Location:
Work Location: Hybrid remote in Fergus, ON
