General Manager – Hampton Inn & Suites by Hilton Burlington Toronto
LHM Canada provides industry-leading support to its owners. We focus on managing great hotels that lead their markets in guest satisfaction, Revpar penetration, and product quality. At LHM, we believe success in the hospitality industry begins with people. They are our greatest asset and, as such, are treated this way. At the Hampton Inn & Suites Burlington Toronto, we pride ourselves on delivering exceptional hospitality in a modern, guest-focused environment. Our contemporary 108-room hotel, built in 2022, offers comfortable accommodations, complimentary hot breakfast, an indoor pool, fitness centre, and meeting space for business and leisure travelers alike. As part of the globally recognized family of brands, we are committed to creating outstanding guest experiences through teamwork, professionalism, and genuine hospitality. Our team recently achieved the top quality assurance score in Canada! We seek a passionate, hard-working, fun-loving individual looking to grow their career with a growing brand and management company.
The General Manager is responsible for overseeing the daily operation of our hotel. The General Manager must be committed to developing a motivated, organized, and empowered hotel team that provides the highest level of service, professional work standards, and guest care and contributes to the property's overall profitability. Community involvement is a vital aspect of this position, and we will rely on the general manager to be active and positively influence the community.
Responsibilities include and are not limited to:
- Perform administrative duties, including reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue, etc. Make judgments and implement changes to maximize profits. Supervise developing and revising the business plan, annual budget, annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.
- Physically tour and visually inspect the property daily. Monitor cost control, property condition, cleanliness and quality of products and services throughout the hotel. Greet and maintain rapport with associates and customers.
- Travel to corporate meetings and sales trips and serve on committees that benefit personal development and the company.
- Achieve proper property maintenance through planned preventive maintenance programs for Rooms & Equipment.
- Request emergency capital per company procedure.
- Handle all human resource-related situations per company policy and legislation.
- To motivate department managers to forecast and achieve targeted revenue and expenses accurately, guiding as necessary.
- To ensure full adherence to hygiene, health and safety and emergency procedures following provincial legislation and company policy.
- To ensure proper ordering of supplies/equipment with full use of the Purchase Order System and inventory controls.
- Be aware of competitor activity and encourage all staff to actively sell in-house and company promotions and participate in Sales Blitzes.
- Ensure department managers are competent in hiring, orientation, appraisal, and staff discipline.
- To maintain a professional profile within the property and community
- To be committed to and generate team commitment to achieving the company, property and department Mission Statements.
- Carry out a staff member's duties or provide assistance as necessary to achieve required standards, productivity, and guest care.
- To be committed to guest satisfaction with any comments or complaints actioned promptly.
- To ensure compliance with company procedures/policies and house rules in all reporting departments.
- To ensure adherence to Property Crisis Communication Plan procedures that align with company policy.
- Ensure completion of month-end and year-end duties and reports as relevant to the reporting department, achieving timely and accurate submission of all information related to the profit and loss statement.
- To contribute to the security of the building, company assets and guest/co-worker safety, ensuring complete adherence to security procedures and property handling of cash/keys by all reporting departments in line with company policy.
The successful candidate will possess the following qualifications:
- A minimum of 2 years related hotel management experience
- Significant brand experience is an asset
- A college/university diploma from a recognized hospitality program is an asset
- Strong communication skills, including the ability to present insight and actionable recommendations in a concise and confident manner
- Strong organizational and follow-up skills
- Strong leadership skills
- Strong problem-solving skills
- Proficient in Microsoft Office, Microsoft Excel, Windows-based computer systems and property management systems.
- A passion for the hotel industry and guest experiences
Thank you for your interest in LHM Canada Inc. Only those who are selected for an interview will be contacted. If you are selected for an interview, please let us know if any accommodations may be required during the interview process.
Bonus incentive program available.
Pay: $75,000.00-$95,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
