Front Office Team MemberNCN Thompson Bus
NCN Thompson Bus is seeking a friendly, professional, and customer-focused Front Office Team Member to join our dynamic team. This role is essential in creating a welcoming environment for our clients and ensuring smooth day-to-day front office operations.
The ideal candidate will possess excellent communication skills, strong organizational abilities, and a customer service-oriented mindset. The ability to multitask efficiently in a fast-paced transportation environment is essential. Multilingual or bilingual abilities are highly valued to better serve our diverse client base.
Key Responsibilities
- Greet clients warmly and provide exceptional customer service at all times
- Manage client inquiries over the phone, through email, and via outbound calls
- Handle multi-line phone systems professionally and courteously
- Respond promptly to client inquiries, requests, and concerns
- Maintain accurate records and manage ticket bookings using company booking software
- Assist with freight processing operations, including:
- Coordinating freight pickups
- Attending client calls related to freight services
- Routing freight pickups efficiently
- Processing freight documentation
- Generating waybills
- Conduct daily feedback and follow-up calls with passengers
- Maintain daily call logs and operational records
- Ensure the front office remains organized, professional, and well-maintained at all times
- Keep office files, operational paperwork, schedules, and client records properly organized and up to date
- Support office administration and assist team members with operational coordination as required
Requirements
- Previous experience in front desk operations, customer service, transportation, or hospitality is preferred
- Experience working with a bus company or knowledge of bus operations is considered a strong asset
- Strong phone etiquette and excellent verbal and written communication skills
- Professional demeanor with a customer service-focused attitude
- Strong organizational skills with the ability to keep office operations, files, and documentation well organized and in proper order
- Ability to multitask and manage multiple priorities in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Multilingual or bilingual abilities are considered an asset
- Familiarity with multi-line phone systems and booking or guest service software is preferred
- Knowledge of customer service best practices and operational procedures
- Flexibility to work various shifts, including evenings and weekends if required
Why Join NCN Thompson Bus?
At NCN Thompson Bus, we value professionalism, teamwork, and dedication to customer service. We are looking for individuals who take pride in delivering outstanding client experiences and contributing positively to a growing transportation operation.
Join our team and become part of a company committed to safety, reliability, and exceptional service.
Pay: $19.00-$20.50 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: In person
