Mental Health Care Coordinator - Child, Youth & Family Mental Health Clinic
Location: Behaviour Matters – Toronto (Lawrence & Allen)
Position: Full-Time | Monday–Friday (occasional evenings/weekends as needed)
Join a team that's changing the way families access mental health care.
Behaviour Matters is a leading child, youth, and family mental health clinic dedicated to helping children, teens, families, educators, and professionals build the skills they need for lifelong success.
Our evidence-informed services support children and youth experiencing anxiety, emotional regulation challenges, ADHD, autism, behavioural concerns, learning differences, social challenges, and other mental health needs through individual therapy, group programs, parent coaching, school partnerships, and professional education.
We're looking for an exceptional Care Coordinator who combines compassion with efficiency and thrives in a fast-paced environment. This is far more than an administration role - you will be the first impression of Behaviour Matters and play a critical role in helping families feel heard, supported, and connected to the right services.
If you're passionate about mental health, exceptional client care, and creating meaningful experiences for families, we'd love to meet you.
What You'll Do
As our Care Coordinator, you'll be a main point of contact, connecting families, clinicians, and programs.
Client Experience
- Welcome families by phone, email and in person with warmth and professionalism
- Build trust and rapport with parents navigating challenging situations
- Conduct intake calls and gather relevant clinical information
- Help families understand our services and recommend appropriate therapy, coaching or programs
- Match clients with the most appropriate therapist or service based on presenting concerns
- Support families throughout their care journey and ensure an exceptional client experience
Scheduling & Coordination
- Manage clinician schedules and optimize appointment availability
- Coordinate therapy and group intakes
- Monitor cancellations and waitlists while maximizing clinic capacity
- Support program registrations and therapist caseload management
- Coordinate communication between families, clinicians and leadership
Administration
- Maintain accurate and confidential electronic client records and standards
- Monitor inquiries and maintain prompt response times
- Support clinic operations and administrative projects
- Assist with delivering Social-Emotional Skills group programs if/when needed
Client Retention & Quality
- Help ensure every family receives an outstanding experience
- Follow up with inquiries and current clients
- Assist with client feedback and service recovery when concerns arise
- Identify opportunities to improve clinic processes and client satisfaction
Who We're Looking For
We're looking for someone who naturally makes people feel cared for and understood while remaining highly organized and detail-oriented.
You are:
- Warm, confident and emotionally intelligent
- Calm under pressure
- Highly organized with exceptional attention to detail
- Professional and polished
- Able to multitask in a fast-paced environment
- A proactive problem solver
- Comfortable speaking with families experiencing stress, anxiety or crisis
- Passionate about children's mental health
Preferred Qualifications/Education
Completion of a college diploma or university degree in one of the following fields is required.
- Child & Youth Care
- Social Service Worker
- Psychology
- Social Work
- Mental Health & Addictions
- Behavioural Sciences
- Human Services
- A related mental health field
Applicants without a completed post-secondary diploma or degree will not be considered.
Experience
Required:
- Minimum 1 years of reception, client service or administrative experience
- Experience working in a mental health clinic, healthcare practice, counselling centre or social services organization
- Experience coordinating appointments and managing multiple schedules
- Strong customer service experience
Strong assets include:
- Experience supporting children, youth and families
- Experience working with therapists or multidisciplinary clinical teams
- Familiarity with mental health terminology
- Experience with Jane App or similar electronic medical records
- Understanding of privacy legislation (PHIPA)
Technical Skills
- Google Workspace
- Electronic Health Records / Jane App
- Scheduling software
- Payment processing
- Strong written communication
- Excellent phone etiquette
Why Join Behaviour Matters?
You'll join a passionate team that's committed to making a meaningful impact every day.
We offer:
- Health benefits
- Supportive and collaborative team culture
- Ongoing professional development and support
- Opportunities for career growth
- A purpose-driven workplace where your work directly changes lives
- The opportunity to help children, youth and families access the care they need
Employment Details
Position: Full-Time
Salary: $24–$30/hour (based on education and experience)
Location: In-person (Toronto)
Schedule:
- Monday–Friday
- Occasional evenings and weekends as required
To Apply
Please submit:
Pay: $24.00-$30.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Work Location: In person
