Escape Manor is located in the heart of downtown Saskatoon. We are an immersive entertainment venue offering top of the line escape rooms and a full service bar looking to expand into an elevated delivery of casual dining, scratch cocktails, craft beer, games, puzzles, escapes, and darts reimagined*. The Manor is seeking top talent to usher this new offering into the roaring twenties of human reconnection.
Escape Manor will offer late-night services and will host multiple group functions and events. Delectable shareables, surprise & delight features and a creative menu delivered with exceptional service.
Escape Manor is putting the fun back into hospitality and needs a fantastic, dedicated and hardworking supervisor with experience in the service industry to elevate our offerings.
JOB SUMMARY: The FOH Supervisor will be responsible for all aspects service, including the overall in-house guest experience when staying for food/ beverage, reservations, responsible alcohol service (as applicable), inventory management, systems management, maintenance and upkeep of facilities, promoting customer reviews and sales initiatives, and managing day-to-day employment matters alongside the General Manager and Regional Manager.
KEY RESPONSIBILITIES / MANAGEMENT TASKS:
The Business:
- Oversee all aspects of the bar service operation alongside the General Manager
- Understand food/ beverage budgets, forecasts and other operational targets
- Lead by example and be a hospitality resource to all members of the team
People:
- Create development plans for front-line servers
- Work with the GM on new menu ideas, staff incentives and monthly targets
- Develop a culture of service excellence and “cheerleading” to drive staff engagement
Facilities and Systems
- Keep the service floor in good shape
- Monitor and manage lounge, and service floor with darts reimagined
- Check storage and food service areas for cleanliness
- Ensure venue is fully stocked with all necessary supplies and backups
Food and Beverage Service
- Create and manage menus and F&B offerings
- Work with vendor representatives to develop strong account relationships
- Run table checks and engage guests in lounge and axe throwing areas
- Implement responsible alcohol service protocol and culture
- Monitor bar and floor cleanliness and flow
Job Types: Part-time
Benefits:
- Company events
- Discounted or free food
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Day shift
- Evenings
- Evening shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
Experience:
- Service and Hospitality: 3 years
Work Location: One location
Pay: $18.00-$20.00 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
Education:
- Secondary School (preferred)
Experience:
- Serving: 3 years (preferred)
Work Location: In person
