We're looking for a motivated, experienced Hobby Store Specialist to join the Zephyr team.
Zephyr Epic specializes in hobby and collectible goods, like Pokemon, Yu-Gi-Oh! Upper Deck, Panini and Topps. Zephyr prides itself on expert product knowledge, great selection and amazing customer experiences. We have a thriving eCommerce store that reaches customers across Canada and a retail store to service the lower mainland. We are looking for someone with retail experience and a love of Trading Cards to join our team!
Who you are
The ideal candidate will have extensive Trading Card knowledge, 2+ years retail or customer service experience, excellent communications skills and a drive to create positive interactions with customers.
Experience
- 2+ years Retail Experience
- Experience with retail transactions and cash handling.
- Have extensive product knowledge of at least one of the following: Pokemon, Yu-Gi-Oh!, Magic: The Gathering, Upper Deck, Topps, Panini etc.
- Comfortable forming relationships with customers and ease in connecting with different audience segments on a genuine level.
Qualities
- Loves, plays, collects, trades and understands the trading card industry
- Understands the importance of 1-1 customer service
- Ability to innovate and make improvements willingly
- Confident in decision making skills
- Comfortable communicating over various tools and in person - social media, phone, email, messenger
- Confident working alone and with team
- Ability to adapt to new situations
Must Haves:
- Product knowledge of various TCGs and Sports Cards
- Retail Experience
- Excellent customer service skills
- Excellent verbal communication skills
- Strong operational, organizational, and problem solving skills
- Flexible hours and able to work 16 hours a week
- Must be able to work days, evenings, and weekends.
Pay: $19.50-$21.00 per hour
Benefits:
- Flexible schedule
- On-site parking
- Store discount
Application question(s):
- Can you describe the brands you have a strong brand knowledge of and the number of years you've been collecting.
- Can you confirm that you are available on Tuesday, Wednesday and Saturdays
Experience:
- Retail sales: 2 years (preferred)
Work Location: In person
