Admissions Student Support Assistant (Contract)

Conestoga College -
Kitchener, ON

Apply Now

Job details

Temporary | Full-time
$29.83–$34.42 an hour
8 hours ago

Qualifications

Microsoft Word
Microsoft Excel
English
Research
Databases
Communications
College diploma
Business
Communication skills
Time management
Office experience

Full job description

Requisition #: 26-0118

Location: Kitchener

Department: International Operations

Payband: E

Starting Rate: $29.83

Payband Range: $29.83 - $34.42

Hours/Week: 35

Posting Date: Wednesday, July 22, 2026

Closing Date: Wednesday, July 29, 2026 at 11:59 PM EST

Vacancy Type: Support Staff - Full-time Temporary Appendix D Contract

Description

Position Summary

Temporary Full-Time Appendix D Support Staff, replacement contract position (Immediate need – 3-month contract)

The Admissions Student Support Assistant delivers high-quality frontline service in a fast-paced, student-focused environment, demonstrating professionalism, attention to detail, and strong cross-cultural competency. The incumbent maintains a thorough understanding of college programs, services, policies, and processes, enabling them to respond accurately and efficiently to a wide range of inquiries

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 8:30 am to 4:30 pm, with 4 days on-site at the Doon campus, located at 299 Doon Valley Drive, Kitchener, and 1 day remote.

Responsibilities

Serve as the first point of contact for admissions inquiries via email and virtual chat (Unibuddy), providing clear guidance on application processes, status updates, program availability, registration, deferrals, and fees
Respond to inquiries from students, parents, agents, faculty, and staff with professionalism, cultural sensitivity, and attention to detail
Monitor and manage shared inboxes to ensure timely, accurate, and efficient responses to all inquiries
Prioritize high-volume requests during peak periods and escalate or redirect as appropriate
Collaborate with Admissions Officers, Assistants, Credential Assessors, and internal departments to provide accurate, up-to-date admissions information
Maintain current knowledge of admissions policies, procedures, IRCC regulations, and college services to ensure accurate communication
Support prospective and returning students with International Application Service (OCAS) portal access, including troubleshooting, password resets, and application guidance
Review student applications, documents, and receipts in the IAS portal and advise on next steps in the admissions process
Use the Student Information System (SIS) to verify, update, and analyze student records, including permits, contact details, and application data
Verify tuition fees and payment details for domestic and international students as requested
Guide discontinued students on return-to-study processes, requirements, and next steps, including referrals to academic advisors or program coordinators
Apply strong problem-solving skills and sound judgment to resolve student issues and complaints with tact and diplomacy
Provide general knowledge of college services and direct students to appropriate departments and supports when needed
Respond to voicemail inquiries promptly through appropriate communication channels
Support onboarding and training of new admissions email staff in collaboration with the manager
Contribute to student engagement and retention initiatives, including outreach campaigns
Provide front desk support for the International Department as required
Assist the Office Manager, International Education, with additional admissions-related tasks and projects as needed

Qualifications

Two-year diploma in Office Administration, Business, Communications, Social Science, Education or a related field is required
Minimum two years of experience in an office or college environment, with a focus on student and client services and working within large database systems is required
Demonstrated experience supporting newcomers to Canada and individuals from diverse cultural backgrounds, with strong cultural awareness and sensitivity
Excellent interpersonal, oral, and written communication skills, including active listening and the ability to engage effectively with non-native English speakers
Strong client service orientation with the ability to problem-solve using tact, diplomacy, discretion, and professionalism
Proven ability to manage multiple priorities in a fast-paced environment, including working effectively under pressure and handling demanding situations
Excellent organizational and time management skills with a high level of attention to detail
Ability to work both independently and collaboratively within a team environment
Strong proficiency in Microsoft Word, Excel, and experience working with large databases and other computerized systems
Proactive approach to learning, with strong research skills and the ability to stay current with evolving policies and procedures
Demonstrated compassion, patience, and sound judgment, with the ability to apply flexibility appropriately when supporting students

#LI-POST

#LI-HYBRID

Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.

Apply Now

Description

Position Summary

Responsibilities

Qualifications

Job seeker tools

Employer Tools

Browse

Stay Connected