Locks Salon and Spa – Peterborough, Ontario
Locks Salon and Spa is a well-established, professional salon in the heart of Peterborough. We are currently seeking a friendly, organized, and customer-focused Guest Services Receptionist to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming, professional, and memorable experience while supporting the daily operations of our busy salon and spa.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on providing exceptional customer service, and values professionalism and teamwork.
Position Overview
The ideal candidate is a mature and personable professional with excellent communication and organizational skills. You will be responsible for greeting guests, managing appointments, handling inquiries, processing transactions, answering questions about Aveda products, and ensuring the front desk operates efficiently while delivering outstanding customer service.
Qualifications & Requirements
- Experience working in a fast-paced environment with multiple priorities
- Hands-on experience using office equipment and point-of-sale systems
- Knowledge of Milano booking software is considered an asset, but training will be provided
- Excellent verbal, phone, and written communication skills
- Strong organizational, multitasking, and record-keeping abilities
- Professional, friendly, and polished appearance and demeanor
- Strong attention to detail and problem-solving skills
- High School Diploma or equivalent
- Experience with retail sales is an asset
Key Responsibilities
- Welcome guests and provide a warm, professional first impression
- Answer phone calls, emails, and in-person inquiries promptly and professionally
- Schedule, modify, and confirm salon and spa appointments
- Manage client records and maintain accurate appointment information
- Process guest checkouts, payments, gift cards, and retail purchases
- Recommend and promote salon retail products when appropriate
- Support the salon team by coordinating daily appointment flow and guest communication
- Maintain a clean, organized, and welcoming reception area
- Assist with administrative tasks and contribute to the smooth operation of the salon
What We Offer
- A supportive, professional salon environment
- Opportunities for ongoing learning and professional development
- Employee discounts on salon services and retail products
- A positive team culture focused on exceptional guest care
How to Apply
Qualified candidates are invited to submit their resume by email with the subject line Guest Services Receptionist Application 2026, or apply in person at Locks Salon and Spa.
Expected hours: 10-25 per week
Pay: From $17.60 per hour
Work Location: In person
