We seek an experienced concierge / front desk agent for a condo building. As a concierge, you will be a critical front-line member of the condo service team and will be the face of the building. This role is best suited for someone who is energetic, outgoing, customer-service oriented and has excellent communication skills.
As a concierge these will be your job duties:
- Promote and secure reservations of common amenity spaces for private resident events;
- Help facilitate private events;
- Providing access control services to keep the community secure;
- Monitor security cameras and report suspicious activity;
- Managing the reception and storage of parcels and deliveries to the residents;
- Assuring prompt and positive action on all resident questions and suggestions, as well as providing follow-up to inquiries regarding services and community issues;
- Acknowledging and greeting all residents and guests with utmost courtesy and urgency;
- Using a high degree of creativity in meeting the individual needs of residents;
- Operating independently with minimal supervision;
- Using professional telephone etiquette in handling resident requests, with the utmost discretion;
- Resolving residents’ complaints and come up with proactive solutions;
- Assisting in coordinating resident’s move in and move out;
- Providing administrative support;
- Maintaining logs and all applicable data sheets;
Qualifications:
- 1 - 2 years experience working as a Concierge / Front-Desk Agent
- Excellent verbal and written communication skills
- Ability to use Microsoft Office and Email applications
- Knowledge of building maintenance and condominiums is considered an asset
- A Security Guard license is a mandatory requirement
- Full availability on weekends and statutory holidays
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Benefits:
Experience:
- Customer service: 2 years (required)
- Front Desk: 1 year (required)
Language:
Work Location: In person
