Pickering Casino Resort is seeking a Full-time Pit Manager!
Under the direction of the Table Games Shift Manager, the position of Floor Manager is also known as Pit Manager. This position is responsible for overseeing and monitoring the gaming operations on a day-to-day basis at the site level while establishing a safe and welcoming work environment for all employees. This role ensures adherence to all policies, procedures and implements all new gaming operations initiatives as directed. Above all else, leading by example to create Great Experiences and Memories for all guests and colleagues.
The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:
Helps to create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day.
Monitors table games operations; schedules and supervises employees; verifies timesheets; assigns shift work assignments; trains employees as required.
Participates in all table games marketing initiatives and assists with implementation of these initiatives.
Verifies jackpots and table games wins on assigned tables.
Establishes and maintains table limits for each game.
Assesses active table game performance and results, reporting to the Table Games Shift Manager.
Inspects the games area for repair, maintenance and facilities reporting.
Responds to, resolves and/or reports issues as escalated.
Liaises and communicates effectively with all appropriate operational departments.
Ensures compliance with licensing laws, health and safety and other statutory regulations.
Supervises and organizing a section of the gaming floor to the highest standard of efficiency, patron service and security in accordance with the procedures and policies of the company and the Gaming Control Act of Ontario and its amendments.
Maintains confidentiality of all Great Canadian trade secrets and proprietary information including business processes, guest list, marketing plans and all other confidential information.
Ensures prompt and discreet notification to appropriate management or any observation of illegal acts or internal ethics violations.
Provides leadership, direction and mentoring to the gaming team while providing continuous coaching for success to achieve high performance.
Offers highest possible level of Guest Service resulting in a maximum level of guest enjoyment and return play.
Supports the Great Canadian program with team member awareness initiatives and measurement of guest satisfaction.
Performs other duties as assigned or directed.
Works well in a team environment or with minimal direction.
Successful applicants will demonstrate the following qualifications:
- Minimum 2 years Pit Supervisor experience.
- Post-Secondary education or suitable combination of education and experience.
- Computer literacy in MS Office.
- Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication.
- People-focused and committed to service excellence.
- Proactive and solution-oriented with a drive to succeed.
Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
-
Candidates must be ready and willing to work at both locations, a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work and location will be based on operational needs. Ready to embark on your next adventure?
