Job Overview
Richmond Hyundai is looking for a high-performing Finance Manager who knows how to drive results the right way. This role is about more than securing approvals and selling products, it is about delivering a professional, transparent, and efficient customer experience while maximizing finance performance for the dealership.
The right person is competitive, organized, customer-focused, and process-driven. They understand that long-term success comes from strong relationships, clean deals, consistent execution, and a commitment to doing things properly. They are comfortable working at a fast pace, coaching others, holding a high standard, and contributing to a culture built on accountability, teamwork, and growth.
At Richmond Hyundai, we want leaders who care about the customer experience, protect the store, support the sales team, and help build a dealership people want to work at and buy from.
Key Responsibilities
- Manage all aspects of the finance process from turnover to funding in a professional, compliant, and efficient manner.
- Present finance and insurance products clearly, confidently, and ethically to every customer.
- Work closely with the sales team to structure deals that maximize approvals, profitability, and customer satisfaction.
- Build strong relationships with lenders and maintain knowledge of current programs, rates, and approval strategies.
- Ensure all contracts, disclosures, lender stipulations, and paperwork are completed accurately and on time.
- Maintain a clean funding process with minimal errors, fast turnaround times, and strong attention to detail.
- Help create a seamless handoff from sales to finance to delivery.
- Support desk managers and sales staff in understanding deal structure, lender fit, and product opportunities.
- Protect the dealership by ensuring compliance with all applicable laws, policies, and lender requirements.
- Handle customer concerns professionally and work toward solutions that protect both the customer experience and dealership reputation.
- Contribute to a high-performance culture by bringing energy, urgency, consistency, and accountability every day.
- Support store-wide goals related to profitability, customer retention, CSI, and online reputation.
What Success Looks Like
A successful Finance Manager at Richmond Hyundai will:
- Deliver a professional and trustworthy customer experience.
- Maintain strong finance product penetration while keeping customer satisfaction high.
- Get deals bought quickly and funded cleanly.
- Work well with the sales team and help improve overall deal quality.
- Be organized, reliable, and consistent under pressure.
- Take ownership of results and look for ways to improve performance every month.
- Help build a culture where customers are treated properly and the team works together to win.
KPI Focus
Performance in this role may be measured by:
- Finance gross per retail unit
- Product penetration rates
- Finance conversion rate
- Lender approval ratio
- Clean funding and contract accuracy
- Funding turnaround time
- Chargeback performance
- Customer satisfaction / CSI results
- Google review contribution and customer experience feedback
- Compliance and documentation accuracy
- Teamwork, professionalism, and consistency in process execution
Qualifications
- Previous automotive finance experience required, preferably in a high-volume dealership environment.
- Strong understanding of lender programs, credit profiles, deal structuring, and automotive compliance.
- Proven ability to deliver strong product performance while maintaining customer trust.
- Excellent communication and presentation skills.
- Strong organization, follow-up, and attention to detail.
- Comfortable working in a fast-paced environment with performance expectations.
- Positive attitude, professional appearance, and team-first mindset.
- Experience with dealership systems such as PBS, Dealertrack, , or similar platforms is an asset.
- VSA experience or knowledge of BC dealership compliance standards is an asset.
Ideal Fit
The ideal candidate is someone who:
- Wants to win, but wants to win the right way
- Holds themselves to a high standard
- Understands that process matters
- Takes pride in customer experience
- Brings energy and leadership to the team
- Is coachable, accountable, and always looking to improve
- Wants to be part of a dealership that values performance, professionalism, and growth
Why Richmond Hyundai
At Richmond Hyundai, we are building a strong, modern dealership culture focused on results, accountability, and customer experience. We want people who care about doing great work, supporting their team, and helping the store grow. This is an opportunity for a Finance Manager who wants to make an impact, be part of a winning environment, and grow with a leadership team that values execution and professionalism.
If you are driven, organized, and ready to perform at a high level, we want to hear from you.
Job Type: Full-time
Pay: $100,000.00-$200,000.00 per year
Benefits:
- Dental care
- Extended health care
Application question(s):
- Please list any languages you speak in addition to English.
Experience:
- Finance Manager : 1 year (preferred)
Work Location: In person
