Be part of a high-impact team that powers the Government of Alberta’s critical network infrastructure and digital services at scale.
The Technical Services Unit is responsible for managing and evolving the Government of Alberta’s enterprise IMT infrastructure, supporting servers, networks, cloud platforms, security, and shared IT services across the province. Operating within hybrid data centres and cloud environments (Azure, AWS, GCP), the team enables over 7,000 servers, 1,500+ applications, and critical services relied on by ministries and Albertans.
Reporting to the Team Lead, Network Operations, in this position you will support the design, implementation, and ongoing operations of network and infrastructure services. Working alongside experienced analysts, you will contribute to service delivery using ITIL principles, support large-scale enterprise environments, and assist in resolving incidents and implementing changes to ensure reliable and secure services.
Responsibilities:
Some of your responsibilities in this position will include:
- Provide information technology development, maintenance and support services to clients by:
- Monitoring core network infrastructure.
- Supporting the lifecycle of network services.
- Assisting with change implementation.
- Completing tasks under senior guidance.
- Supporting issue resolution and service improvements.
- Coordinating with vendors and ensuring standards.
- Contributing to team delivery and client service.
- Provide technical support for various applications by:
- Supporting system enhancements.
- Troubleshooting application and system issues.
- Performing routine maintenance and upgrades.
- Following established processes and standards.
- Assisting with documentation and testing.
- Providing user support and guidance.
- Collaborating with stakeholders and vendors.
- Provide system reporting development and support by:
- Supporting reporting needs and development.
- Maintaining and updating reports.
- Ensuring reporting accuracy and standards.
- Assist with project management processes by:
- Delivering tasks within timelines.
- Supporting planning and prioritization.
- Assisting with requirements and design.
- Supporting project coordination and vendors.
- Contributing to technology testing and evaluation.
- Stays current with emerging technologies and best practices in infrastructure, cloud, and user support.
AI First Mindset:
Experience with, or a strong willingness to learn, AI tools and technologies is essential for success in this role. Leveraging AI to enhance operational efficiency, automate processes, and support informed decision-making will be a key contributor to delivering modern, effective IT services
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