About Us
We are a Vancouver-based, fully remote operational support company that partners with high-performing professionals, entrepreneurs, executives, and business owners across North America.
Our clients come to us because they're busy, successful, and looking for trusted operational support that helps them reclaim their time, improve organization, streamline workflows, and create more harmony in their businesses.
We're known for our high-touch approach, strong client relationships, and commitment to supporting both our clients and our team members. We believe great support goes beyond task completion—it requires trust, communication, problem-solving, and a genuine desire to help people succeed.
As we continue to grow, we're looking for an Account Operations Manager who shares those values and is excited to play a key role in supporting both our clients and our team.
The Role:
We're looking for an exceptional Account Operations Manager to join our growing remote team.
We're seeking someone who genuinely enjoys working with people, building relationships, solving problems, and helping both clients and team members succeed.
As an Account Operations Manager, you will serve as the primary point of contact for a portfolio of clients and their dedicated support professionals. You will oversee onboarding, relationship management, coaching, weekly reporting, meticulous note-taking, issue resolution, utilization, and overall client success.
This role is ideal for someone who is highly organized, emotionally intelligent, solutions-focused, and thrives in a fast-paced remote environment.
What You'll Be Responsible For:
Client Onboarding & Success
- Leading client onboarding calls
- Conducting deep-dive meetings
- Facilitating Meet & Greets between clients and support professionals
- Leading Kickoff Calls and ensuring a smooth launch experience
- Supporting clients throughout their journey
- Helping clients identify opportunities to better utilize their support
Relationship Management
- Building strong, long-term client relationships
- Acting as a trusted advisor and point of contact
- Conducting regular client check-ins
- Addressing concerns proactively before they become larger issues
- Supporting client retention and satisfaction
Team Support & Coaching
- Supporting and coaching remote support professionals
- Providing guidance on communication, workflow management, delegation, and client relationships
- Helping team members navigate challenges and difficult situations
- Identifying opportunities for growth and development
Problem Solving & Escalations
- Investigating and resolving client concerns
- Gathering information from all parties involved
- Developing solutions that support both the client and team member
- Managing sensitive conversations professionally and confidently
Operations Oversight
- Reviewing account activity and utilization
- Monitoring service delivery and client engagement
- Preparing and sending client communications
- Maintaining accurate internal documentation
- Collaborating closely with leadership and operations teams
What We're Looking For:
Required Skills & Experience
- Previous experience in account management, client success, operations, project management, team leadership, or a related role
- Exceptional written and verbal communication skills
- Strong organizational and time management abilities
- Ability to manage multiple priorities simultaneously
- Comfortable leading client-facing meetings and conversations
- Highly professional and reliable
- Strong problem-solving skills
- Experience in the real estate industry is an asset
- Tech-savvy and quick to learn new systems
You'll Be Successful In This Role If You:
- Naturally build trust with people
- Remain calm under pressure
- Enjoy coaching and mentoring others
- Can navigate difficult conversations professionally
- Solution-oriented
- Take ownership and accountability
- Have strong attention to detail
- Developmental management-style
- Genuinely care about delivering an exceptional client experience
Our Ideal Candidate
We're looking for someone who can balance high standards with empathy.
Someone who can coach team members to improve while still making them feel supported.
Someone who enjoys helping people succeed.
Someone who is proactive, resourceful, and willing to step in wherever needed.
Most importantly, we're looking for someone who values relationships and understands that exceptional service is built through communication, trust, and consistency.
Working With Us
This is a remote, work-from-home position with a flexible schedule.
We're a growing company with an incredible team culture built on professionalism, support, and continuous improvement.
This role will begin part-time with the opportunity for growth as the company continues to expand.
To Apply
Please submit:
- Your resume
- A brief cover letter outlining why you're interested in this opportunity
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $22.00-$24.00 per hour
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
