The Days Inn Regina Eastgate is looking for a Front Desk Agent to join our team. You will be responsible for maintaining a high standard of greeting and checking-in guests in a friendly and professional manner, providing excellent customer service. The ideal candidate will be legally entitled to work in Canada, be able to follow operational guidelines, and provide customer service that make guests feel warmly cared for and welcomed.
Why Join Our Team:
- Significant discounts at Our Family of Hotels
- Medical, Prescription, Dental and Vision Benefit options
- Free e-Doctor and counselling services for you and your family
- E-giftcard recognition incentives
- Employee appreciation events and celebrations
- A diverse and inclusive workplace environment
- Opportunities for career growth
What You'll Do:
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service to guests, addressing their inquiries and resolving any issues or complaints
- Handle guest requests for information, such as directions or recommendations for local attractions
- Operate the hotel phone system, transferring calls and taking messages accurately
- Assist with the night audit process, including reconciling accounts and preparing reports
- Maintain a clean and organized front desk area
Your Availability:
- Mornings, Afternoons, Weekdays, Weekends, Holidays
- Monday - Sunday: 7:00 am - 3:30 pm or 3:30pm-11:00pm
- You must be available for Saturdays and Sundays
Your Background:
- You must be legally entitled to work in Canada.
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Strong communication skills, both verbal and written
- Multilingual skills are a plus, particularly fluency in languages commonly spoken by hotel guests
- Familiarity with front desk operations and hotel procedures is preferred
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Excellent phone etiquette and interpersonal skills
Who We Are:
Since 1998, we've been known for disrupting the industry by being the innovative underdog, creating excitement, and always being counted on to make guests feel welcome, comfortable, safe, and cared for. Our hotel is managed by d3h Hotels and part of the Home Hotels franchise which was born in Saskatchewan and has a Head Office located in Saskatoon. Our people-centered culture is based around sharing Authentic Prairie Hospitality which represents warm hospitality, a humble heart, and the vitality that people from the prairies are known for. This means upholding our Values of:
- Work Ethic - Together we are ready, eager, and dedicated.
- Engagement - We strive towards common causes that will enable us to feel motivated, energetic, and fulfilled.
- Integrity - We are honest, responsible, and trusted.
- Fairness - We have a shared respect and value for all people.
- Growth - We strive towards progressive improvement, advancement, and innovation.
Job Types: Permanent, Full-time
Benefits:
- Dental care
- Extended health care
- Vision care
Application question(s):
- Do you currently live in Regina?
- Do you require an employer sponsorship in order to be eligible to work in Canada?
- Do you have reliable transportation to get to work other than transit services?
Work Location: In person
