Exciting news! Alforno Bakery & Cafe seeking a Café Supervisor to join our dedicated team at First Street Market. Work with passionate professionals committed to food quality and teamwork. As part of Teatro Group, you'll embrace our philosophy of delivering exceptional dining experiences. Lead the café's operations alongside industry leaders, ensuring top-notch service and meticulous attention to detail. Join us in sourcing the finest ingredients and continue our growth by bringing your talent to the Food and Beverage industry.
Core Competencies
Accountability Planning and Organizing
Adaptability Problem Solving
Communication Resource and Fiscal Management
Decision Making Service Orientation
Leadership Teamwork
Job Duties
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Ensure that all stocks and supplies are requested in a timely fashion so that correct stock levels are maintained and stored under optimum conditions.
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Ensure that operating equipment and inventory is used properly and not abused.
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Estimate and order ingredients and supplies required for meal preparation.
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Complete inventory, inclusive of counts and submission in a timely fashion
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Maintain records of stock, repairs, sales and wastage.
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Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
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Ensure employees are trained on their job duties, food preparation, food delivery, customer service, sanitation and safety procedures.
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Develop work schedules, ensure adequate staffing levels and assign duties to all staff each shift.
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Monitor staff performance; apply corrective or disciplinary action as required.
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Hire and onboard new team members
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Conduct annual performance reviews for new team members
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Complete clock approvals and approve time off requests for team members
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Ensure that all staff members serving liquor are appropriately certified and over the age of 18.
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Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.
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Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.
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Compile and balance cash receipts at the end of the day/shift, complete daily cash out and log
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Perform various financial activities such as cash handling, deposit preparation, annual budgets and gratuity spreadsheet.
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Supervise and participate in kitchen and dining area cleaning activities.
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Administer appropriate resolutions to complaints.
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Take drink orders, serve beverages and pastries and serve them in an efficient and accurate manner.
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The position requires an individual who has the ability to multitask, work well in a team as well as on their own and has strong communication skills
General Staff Accountabilities
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Display your enthusiasm for the concept of the restaurant, the menu and the wine and beverage selection.
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Provide a level of service and hospitality to our guests that is in keeping with Teatro Group standards.
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Demonstrate superior telephone skills, organization and professionalism.
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Communicate with guests and staff clearly, courteously and efficiently at all times.
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Take pride in providing for the finer details of impeccable service.
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Demonstrate warmth and genuine care for the comfort and well-being of all of our guests.
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Perform other reasonable job duties as assigned.
Requirements
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Diploma or degree in Hospitality, Food Services, Restaurant Management or an equivalent field an asset.
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Minimum 2 years of experience in the food services industry.
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Minimum 2 years of direct work experience in a supervisory capacity.
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Experience in all aspects of customer service and people management; customer serves training or certificate is an asset.
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Demonstrated ability to lead and direct a team.
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Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
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Experience supervising employees, including organizing, prioritizing, and scheduling work assignments.
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Able to effectively communicate both verbally and in writing.
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Proficient with the use of computers, including Microsoft office suite, internet and email.
Physical Requirements
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Flexible work schedule, including the ability to work evening and weekends.
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Works with company employees and general public on continual basis.
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Manual dexterity required to use desktop computer and peripherals.
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Lifting or moving up to 50lbs may be required.
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Ability to be on standing and walking for long periods of time.
